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jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

Gaevonn
Level 1: Cadet

As the title suggests, I need some help with what should be a simple thing.  I read the other listings on this and I have tried the 800 number and the "Chat", if you can call it that.  The 800 number tells me there are limited operators and directs m ...

Y123456D
Level 1: Cadet

I set up my family safety a month ago by clicking on "Manage" under the Add On in my Telstra 24x7 account.Now I want to change the settings and there is no Family Safety section. Instead, there is a "Buy" button next to Telstra Broadband Protect and ...

pissedbyTelstra
Level 2: Rookie

My home nbn internet got suspended for no fking reason at all. At 10 pm and no one can fking answer the call or anyone could help us. WTF is going on Telstra? We pay thousands of dollar to you every year and this is the fking service you provide to y ...

pissedbyTelstra
Level 2: Rookie

My home nbn internet got suspended for no fking reason at all. At 10 pm and no one can fking answer the call or anyone could help us. WTF is going on Telstra? We pay thousands of dollar to you every year and this is the fking service you provide to y ...

AndreH
Level 1: Cadet

I notified Telstra several weeks about my house move which took place beginning of last week.They had no problem disconnection my old NBN connection at the old house, but I am still waiting for 1 week now to get the NBN connection established at the ...

JoonDa
Level 2: Rookie

We are currently panicking at home because Telstra has scheduled a service between 7am to 3pm on the 28th of May.. which is the GAMSAT online exams day.. Is there a way to verify that how long it will really take the scheduled outage.. and is there a ...

mathuranatha
Level 2: Rookie

every time i ring them a bot tells me they cannot answer phone calls and to do a text chat - but I dont own a mobile phone - so is telstra now un-contactable for me ?

Blayne23
Level 1: Cadet

Our NBN connection has been disconnected for two weeks. It was previously running without issue for over a year. We had a Gen 1 Gateway modem that suddenly switched over to 4G backup mode 2 weeks ago during scheduled NBN maintenance in the area (coin ...

Haggis67
Level 1: Cadet

When I try to click on the Controls button in the Home Dashboard app I get the attached error. I need to switch on parental controls so I need this fixed asap. Refer to the attached photo. .

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

banksiaboy
Level 3: Gumshoe

I connected my Technicolor DJA0231 Telstra modem and cable adapter to my coax a bit over a week ago. I received a text from Telstra saying I would be transferred to the NBN in a few days. How do I tell when I am connected to the HFC NBN? Cheers...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

PMJBeedle
Level 4: Private Eye

Unable to lodge a query/request a refund online

shanesaw
Level 1: Cadet

Hi I am the landlord for a property. I have an inquiry about broadband connection. The property I own has an internet connection to the tenants. The address has been divided in two with the rear of the property having lane way access. The rear sectio ...

Tony1944
Level 2: Rookie

I have a Telstra broadband cable connection and it gives me a 5G connection and download speeds in excess of 100mbs. If I get NBN broadband I will have to pay an extra $30 for a lesserspeed. Will Telstra still support the current connection?Also will ...

pissedbyTelstra
Level 2: Rookie

My home nbn internet got suspended for no fking reason at all. At 10 pm and no one can fking answer the call or anyone could help us. WTF is going on Telstra? We pay thousands of dollar to you every year and this is the fking service you provide to y ...

pissedbyTelstra
Level 2: Rookie

My home nbn internet got suspended for no fking reason at all. At 10 pm and no one can fking answer the call or anyone could help us. WTF is going on Telstra? We pay thousands of dollar to you every year and this is the fking service you provide to y ...

AndreH
Level 1: Cadet

I notified Telstra several weeks about my house move which took place beginning of last week.They had no problem disconnection my old NBN connection at the old house, but I am still waiting for 1 week now to get the NBN connection established at the ...

jackwu
Level 1: Cadet

 Hi team,Around two weeks ago I downloaded Telstra Home Dashboard app and installed it on my phone. It was working fine but for the last two to three days it is not working at all. Not blocking adult sites or the ones in the block list. I have uninst ...

Frankmondo
Level 1: Cadet

I have received notification that I have an order to change to NBN on the 5th of June but I want to delay that.  I also notice my plan has already been changed from unlimited (previous package) to 200 GB.  This needs to be put back until I am ready f ...

Dancon
Level 1: Cadet

I have been trying to postpone an NBN connection due to take place on Friday May 29. When I called I was directed to use the app's chat help. They told me to contact NBN co. NBN co said they weren't able to help, just tell the message service I want ...

ALAINAUSSI
Level 1: Cadet

GOOD MORNINGI have just received the smart modem Gen2( on friday). I am a new customer. When I leave the original credential in the PPoE settings(newdsluser@...) I have IPV4 connected but IPv6 disconnected.unfortunately I cannot connect internet.If I ...

ghastlythith
Level 1: Cadet

The +61 439 125 109 number is no good.  Because I don't have a Telstra number it says due to Covid19 they are too stretched and can't take my call and I get cut off. Surely as a telecommunications company they are one of the best suited to managing a ...

Parent1
Level 1: Cadet

Guys, The parental control on the router-modem is not working on Sundays.I am using the latest modem from Belong.  I found people saying something similar here:https://crowdsupport.telstra.com.au/t5/Home-Broadband/Parental-Control-has-stopped-working ...

james98
Level 1: Cadet

Is there any timeframe on new NBN installations no longer being paused. Is this location specific? This is the prompt that comes up when trying to place order through Telstra app. Struggling through slow speed and have been eagerly awaiting NBN avail ...

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