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Level 2: Rookie

Hi, Currently, I cannot access most websites/web services (steam, reddit, discord, news websites, and outlook just to name a few), but can access others such as Facebook and Youtube. When I open the websites, I get a DNS error OR an err ...

Level 1: Cadet

Hi,  For a couple of months now I have been recieving high latency spikes and packet loss both in and out of games. I have ran ping tests to google, game servers and other sites and recieve generally the same results. These results are happening both ...

Level 1: Cadet

Please help. I’m nearly in tears thinking of having to deal with Telstra yet again to get half decent speed on our broadband internet. We are currently getting speeds of 2-3. I can’t even stream a Telstra movie. I don’t want to speak to someone with ...

Level 1: Cadet

Since the 10th of last month I have been having significant cable issues. What happens is that I will be using the internet than suddenly my speeds drop to 0.00mb/s then slowly work their way back up to 110mb/s. In the time it drops I experience terr ...

Level 1: Cadet

I'm going to be connected to the NBN via existing copper wire to the "Node" I currently get interference on the landline telephone due to problems with water entering the existing pits in the local area. Will this noise problem also effect the intern ...

Level 1: Cadet

Connected to nbn today. Connection keeps on dropping off several times an hour. 2.4 GHz cannot be detected at all. Brand new Samsung smart tv cannot connect as cannot detect our network at all. All the devices (laptops, mobiles, Lg smart tv etc) foun ...

Level 3: Gumshoe

You get your connection fixed then they change the route again. What an absolute joke  This hop is the problem  1 2 ms 1 ms 1 ms
2 1 ms 3 ms 1 ms SAGEMCOM []
3 30 ms 36 ms 30 ms gateway.qb01. ...

Level 1: Cadet

I moved into my new rental and I called Telstra and told them that I wanted to transfer my home internet to my new home. They told me to plug my gen2 modem into the nbn connection. My internet worked asap, and I did a speed test and got rates of 11 ...

Level 1: Cadet

I want to refund the 30 day guarantee service, when i go to the Telstra store no one help me and when I call 132200 I need to wait for 30 minutes but finally no one reply me

Level 2: Rookie

Hi everyone - hope someone might have an answer for me as I seem to be getting the runaround from Telstra support. Have moved to a new suburb in the same town (Townsville) and find the internet connection very slow - same plan as original home, but n ...

Level 2: Rookie

After many almost trouble-free years of ADSL service from aaNet they decided to shut up shop due to their customers moving to NBN, which we can't get here, and so I decided to give Telstra a go again.Customer service assured me activation of my ADSL ...

Level 2: Rookie

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

Level 1: Cadet

I already have a Telstra modem, I’d like to sign on a casual nbn plan, but can’t see where ‘l have my own modem’ is an option at online sign up  Hence a $216 fee unnecessarily, which defeats the purpose of the current no join up & 1st month free prom ...

Level 2: Rookie

Need someone to decipher the logs that I saw from Telstra, to me it appears someone is trying to gain remote access or its being synced !

Level 3: Gumshoe

I had the NBN connected 2 weeks ago. It worked for 5 minutes (literally!) after the technician left but since then I have been almost suicidal with the drop-outs and poor service from Telstra's Indian call centre. I have done everything suggested by ...

Level 1: Cadet

my current bill has 2 entries which I do not understand entry 1 shows a $2 credit for nbn slow speed monthly credit for Dec 15 - dec 20 which is the bill date. It also has anentry for nbn slow speed monthly credit for Dec21 2018 - Jan 20 for $ w ...

Level 3: Gumshoe

Following on from a previous post ( have had ongoing issues with drop outs and sync speeds. Connection is FTTN, approx 25 ...

Level 1: Cadet


hi i am sick of this nbn keeps dropping out 

Level 2: Rookie

Hi All,  Can someone please help me. I have Telstra cable Internet. I got it installed in July 2019 it worked fine for 2 months and from the month of october 2019 it is having issues with connectivity. It will drop out atleast 10 times in an hour and ...

Level 1: Cadet

I have not been able to download from Blizzard and I have found similar issues online. Blizzard told me to try connecting via Mobile (with Telstra) with the same issue. It would fail to download after a period of time in either Safari or C ...

Level 1: Cadet

So, with my HFC cable fault now lasting 4 days, the 4G failover in the modem has been taking the load, but today I received a notification that my 4G backup will be slowed unless I reconnect to the cable service via rebooting etc.Thinking that this n ...

Level 1: Cadet

Hi. I'm playing FIFA 20 on xbox one x but the latency is really awful.however, the latency in game of online game is always in 5 full signals.When using uotrace.exe,the ping to Sydney server is about 17ms to 23ms.But when testing networking in XBOX s ...

Level 1: Cadet

Which major American carriers does Telstra peer with to allow faster routing for both internet and Publicly Switched phone calls?

Level 1: Cadet

Hi All, My Telstra FAST5355-A is getting supplied a IPv6 prefix, and is allocating internal devices with addresses, but I am unable to contact any external IPv6 hosts. Is this something known, or just something strange that has occurred with my route ...

Level 1: Cadet

Just today Telstra resolved a speed issue and restored my service to working order.For the past month it was speed locked at 60Mbps and this was 24*7 so not a matter of time of day or congestion. Early in the day, the telstra tech confirmed download ...

Level 2: Rookie

Seems that although the official cutoff date in thornleigh (via PH exchange) for NBN is Nov 9, Telstra has prematurely started replacing the technology.
After an agonising 2.5hrs with Telstra 24x7 Chat, I got no where with 3 different "technicians". N ...

Level 5: Eagle Eye

My SR 1-2202254630795 IS USELESS! Waited heaps of time, still no connection, was RUDE. 

Level 1: Cadet

The Telstra Smart Modem and Voice Extender I received in anticipation of the NBN being connected in my area, is nothing short of useless. Since connecting the kit and replacing the smart modem for my previous Telstra TG797n V3, my internet speed has ...

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