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sked
Level 2: Rookie

I will give crowd support a go to see if i can get any answers on my situation,last Thursday night the 23rd at 7:30 our internet when down,so i get online to chat with a rep, where i was told it is planned maintenance and service wont be back up unti ...

Strikeninja38
Level 1: Cadet

Hi, I am moving out of my unit block at the beginning of next month and I was just wondering if it was possible to future date a cancellation of my ADSL 2 Broadband service; or if I need to call up on the day I no longer require the service to cancel ...

Brannor
Level 3: Gumshoe

Dear Telstra, I know we're the forgotten masses in the NBN-wars.  I appreciate the price adjustments and free upgrades in data over the years we've silently been loyal...though really, we have to be loyal because there's pretty much nobody else for u ...

Emmala89
Level 1: Cadet

Hi we have telstra broadband ADSL. Using the telstra t-gateway tg797n v3 I have come home from work today and the eco light is solid red, internet light is solid red, Ethernet and wifi are green. How do I fix? I have tried resetting and what not but ...

fanez
Level 1: Cadet

Need some advice. The long and short of it is that I migrated to Telstra NBN from Telstra cable in January 2019. Big mistake!  Since the migration I was without a home phone for 3 months and the internet for 2 months due to a botched Telstra migratio ...

Trevi_Australia
Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia (www.treviaustralia.com.au) to an other server. The site was purchased from netregistry (www.netregistry.com ...

telstra_sux
Level 1: Cadet

I've recently completed my new house build in an older established area. Because my house was building while they were doing the NBN rollout in my area we missed out.   Went to their website, put in my address. Says I can get Cable internet services. ...

Angus94
Level 3: Gumshoe

for some reason i cant log into the 5G connection on my NBN service, i could when i first signed up (was getting over 50MB/s) but i notice now i cant connect to it......only have the 2.4 GHz connection downloading now at 2.6MB/s

TJB12
Level 1: Cadet

I have an account with Telstra for Mobile phone, Foxtel and Internet. Wanted to check if my email address is linked to the account or a service (Internet) on the account.  If I move to another internet provider but retain the mobile and Foxtel on the ...

NBNSCAM
Level 2: Rookie

I have been a Telstra cable client for over 20 years, (Being one of the very early adopters), and have mostly been happy with the speed of the service until recently.A few months ago, our service started getting dropouts and disruptions and I soon di ...

sked
Level 2: Rookie

I will give crowd support a go to see if i can get any answers on my situation,last Thursday night the 23rd at 7:30 our internet when down,so i get online to chat with a rep, where i was told it is planned maintenance and service wont be back up unti ...

Watcher7
Level 3: Gumshoe

I switched to Telstra broadband 3 weeks ago and receive a Telstra smart modem gen 2. The first week after it was set up the connection dropped out a couple of times and I had to restart the modem to regain connection - however I can’t be sure how oft ...

runnaln
Level 1: Cadet

Our ADSL (1) internet has been off since Saturday morning, it was off Last Friday to Sunday last week, and Telstra is saying it may go on until of end of May, with no explanation, anyone got any idea what is going on, We were touted to have NBN via H ...

lostpacket
Level 2: Rookie

Hi,On telstra NBN fibre, and have had a IPv6 prefix since the fibre was connected (approx 2 years). After the network updates today, its gone, and my router just times out requesting a prefix. Is it broken for everyone else as well? Thanks

WilliamDenny
Level 2: Rookie

I've been messaged that I've been connected to the Mobile Network on my Smart Modem and have looked up all the possible fixes and have reset the modem about 5 times now. I just don't understand how or why it's not switching back over to the Green Onl ...

GavT
Level 2: Rookie

Mobile data light on nbn box is red we have no internet here. It has been really slow since I moved here.

user26
Level 1: Cadet

I am having trouble with my ADSL connection, and I have called tech support. They instructed me to directly plug my phone or modem into the wall, presumably to test the filter but I can't because the socket on the wall is different. (It slides in sid ...

ion_dj
Level 1: Cadet

Where on the telstra website can i find information on the free HFC speed boost. 24X7 team dont know anything about it

GSimos
Level 2: Rookie

I was previously on a $99 bundle and was getting speeds around 50Mbs on cable (not NBN)I changed to a $90 bundle together with speed boost,  and still the speed is always around 50Mbs in quiet times, a little less in peak times. Previously when on th ...

maatsby
Level 3: Gumshoe

I am reposting this issue because the original thread has been archived (https://crowdsupport.telstra.com.au/t5/Home-Broadband/Sign-in-to-wifi-network/m-p/802860)

We have Telstra Cable with supplied modem and router. We are constantly being asked to " ...

fanez
Level 1: Cadet

Need some advice. The long and short of it is that I migrated to Telstra NBN from Telstra cable in January 2019. Big mistake!  Since the migration I was without a home phone for 3 months and the internet for 2 months due to a botched Telstra migratio ...

Trevi_Australia
Level 1: Cadet

Hi,I've a problem. Our company, Trevi Group (Italy), is the owner of Trevi Australia and we are trying to migrate the site of Trevi Australia (www.treviaustralia.com.au) to an other server. The site was purchased from netregistry (www.netregistry.com ...

zero1310
Level 1: Cadet

  

demetr
Level 1: Cadet

To whom this may concern: I am at absolute whits end attempting to have a simple phone line installed in the property I own. The property is part of a divided lot. I applied for Phone services through various providers, all of which kept telling me t ...

bec_t
Level 6: Bloodhound

In case this helps anyone I thought I might post this for those unlucky enough to be the 1.3 percent of premises who are not reaching the governments promised NBN line speeds of 25mbps - We were one of them. After 3 hours of being passed around Telst ...

Ghost4
Level 3: Gumshoe

Not a question, just want to let you know guys that Telstra is providing Credit for flood and bush fire affected customers. check it with your area code on 13 22 03 or go on live chat.

Smee-again
Level 1: Cadet

Been on hold for over 2 hours 15 mins about slow broadband.
Rand 3 times to even get this far.
Tried self help options - tools and chat both cut off after significant time.
Terrible service Telstra.
Slow broadband for 3 days. Can’t use any apps on any de ...

son11
Level 1: Cadet

It's Xmas Eve and my internet is still out since morning. No luck getting my calls thru to Tech support. This is just piss poor service and online fix don't work. WTH Telstra, no notice of any outages either, what's going on mate? Get your effing act ...

DoctorDeath
Level 2: Rookie

After more than 7 months of non existant NBN & Phone & countless daily dropouts & internet speeds on average of 0.01mbps. After coming back from Overseas & still not having a phone. Some how magically for the last 5 weeks not one drop out. Not one dr ...

Rain100
Level 3: Gumshoe

Have had no internet, no emails and unusable home phone line for nearly a week.Won't go through all the entire saga...but in short a tech is coming today. He arrived! Fantastic!He fixes home phone. We have internet again & getting emails! Great! He t ...

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