I'm using Telstra Ultimate Cable currently and it constantely drops out every 0.5-3 hours since last week, and it will reconnect instantly. i checked the router configuration and it is fine (same as original settings). Also, some of my friends have experienced similar issues.
Can anyone help me with this problem?
Welcome to Crowd Support!
There are a few things you can do before having to call tech support on 133 933 to get a technician appointment to investigate your issue.
Other than that, do you have Foxtel and if so are you having any issues with it? Do those steps and if it doesn't help then you'd probably be looking at getting a tech out to check your service. Hope this helps.
Thank you for your help Lathania. Yes I have tried all of them before and I don't have a Foxtel. I think there could be some problems with cable line itself.
You'll need to call technial support to get a tech booked then 133 933 =) I'm expecting Ben to post after me with the online method =P
A bit late, but online method is https://telstra-operations.custhelp.com/app/chat/chat_launch/session/L3RpbWUvMTMzNjU5MDAzNi9zaWQvQTk...
But Lathania, I'm sure you knew that . I just hate having to sit on hold to a call centre, and Prefer LiveChat
I honestly don't know what you can and can't report online in regards to faults >.<
All Fixed-Line (PSTN) faults for Residential customers can go via: https://service.telstra.com.au/general/home-phone-fault/?execution=e1s1
Before proceeding, please contact Telstra on 13 22 03 if:
Technical Support for Bigpond can be contacted via https://telstra-operations.custhelp.com/app/chat/chat_launch/ and I believe they can escalate faults as well.