free to air tv problem on velocity fttp connection

hira8

internet and phone line work ok.

cant scan any channels on tv although haven't watched from long time. how can I test the free to air service at my gateway in garage

cf4

The free to air channels require an TV aerial and don,t work through the internet. Have you checked that a TV aerial is connected to TV or set top box and plugged in correctly.

343GuiltySpark

For Velocity services the free to air TV does come through the velocity fibre connection via a coaxial connection then generally internally wiring in the premises. If you cant successfully scan for channels, I'd recommend calling 13 22 00 to speak to the velocity team to see if there is an issue on Telstras End.

For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra Platinum Consumer, Small Business, Smart Home, Velocity, Locator and faults.
I'm not here in an official capacity. My opinions are my own and not that of Telstra's.

Re: free to air tv problem on velocity fttp connection

Re: free to air tv problem on velocity fttp connection

Telstra Smart Modem