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johans74
Level 2: Rookie

gateway Max

Answered

I have recently connected to NBN and received the Sagemcom Router.

Can I use my old Gateway Max as a standby for internet temporarily if my Sagecom breaks down?

1 ACCEPTED SOLUTION

Accepted Solutions
another_human
Level 3: Gumshoe
Accepted Solution

Re: gateway Max

Johans 74

 

Of those 3 options you mentioned make sure you have the 'Enable - Wan Mode' turned on.

Then unplug you coax cable from you old gateway max again and put back into the small NBN connection box.

Then connect your old gateway max to that small NBN connection box by Wan to Wan simply using an ethernet cable.

So basically set it up as per instructions for HFC connection.

Then once powered up, wait till it shows you have a connection.

If you want to use wifi then you MAY need to press the wifi on/off button on your old gateway max. That light MAY not turn on so just wait and you will see it come up in your wifi list.

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16 REPLIES 16
Level 24: Supreme Being
Level 24: Supreme Being

Re: gateway Max

Telstra has called a number of differenent modem from different manufacturess Gateway Max's. It would depend on which gateway max you have and what type of NBN connection you have.

If you have FTTN connection and modem is a TG797 or TG587 then it can not be used as a backup modem as they are only compatible with a VDSL connection.

johans74
Level 2: Rookie

Re: gateway Max

The new one is for a HFC connection for Coacial and the old one is Netgear C6300BD ( black ) When I tried to test the old unit using the WAN connection to the NBN box, upstream and downstream don't light up and I can't log into the router. Should I dump the unit? 

Level 24: Supreme Being
Level 24: Supreme Being

Re: gateway Max

If you are on NBN HFC, the C6300 is obsolete and can't be used unfortunately

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another_human
Level 3: Gumshoe

Re: gateway Max

hi Yasti

Level 24: Supreme Being
Level 24: Supreme Being

Re: gateway Max

Hmm last i knew, the WAN port was firmware disabled

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
johans74
Level 2: Rookie

Re: gateway Max

If WAN is disabled, is this why I can't log into my Gateway Max?

Level 24: Supreme Being
Level 24: Supreme Being

Re: gateway Max

No. The the default password might have been change. Try doing a factory reset.

 

johans74
Level 2: Rookie

Re: gateway Max

I have already tried a reset, and still no go. Possibly my Gateway does have the WAN firmware disabled and I have to trash it or send it for recycling.

another_human
Level 3: Gumshoe

Re: gateway Max

Johans,

In the router settings go to the 'WAN Setup'

Then a drop down menu will come down and one option is 'WAN backup'

Once you click that the screen will give you an option to 'Enable - Wan Mode'

Select that option.

Router will reboot and you will be online.

Level 24: Supreme Being
Level 24: Supreme Being

Re: gateway Max

another_human

Cannot go to WAN settings if can't log into Gateway.

another_human
Level 3: Gumshoe

Re: gateway Max

Well if he has tried username : admin and password as : password then depending where he is at with hardware setup, try bypassing the NBN connection box and plug your coax cable back directly into your gateway max (black) to try and access router settings. then once youve made change, go back to NBN hardware setup
another_human
Level 3: Gumshoe

Re: gateway Max

The point is the OP should definately NOT discard his old gateway max because you definately CAN use it instead of the new white gateway max. 

The problem he is having logging into his black gateway router can be overcome, there is always a way...

I will be able to help him.

johans74
Level 2: Rookie

Re: gateway Max

Hi AH,

I bypassed the NBN box and I get the internet on my black box and I can login to the router OK. Thank you.

So this way I can use my black box without changing the Wan cable, I would still like to know how to set up WAN.

The current settings are -

     NAT Mode - NAT - IPV4 only is switched on

                            NAT - Disable ( bridge mode ) is witched off

     DMZ - respond to ping on WAN port - This is not switched on

                 DMZ address

                 192.168.0.0             

     WAN Backup - Disable

                                 Enable - Wan mode

                                 Enable - Broadband    None of these 3 are switched on

I am not sure what I should switch on or off. Thank you.

                                 

 

 

johans74
Level 2: Rookie

Re: gateway Max

whoops, read your earlier post - enable WAN mode. duhhh!!! Wasted all that time typing!

You are a champ mate, thank you

another_human
Level 3: Gumshoe
Accepted Solution

Re: gateway Max

Johans 74

 

Of those 3 options you mentioned make sure you have the 'Enable - Wan Mode' turned on.

Then unplug you coax cable from you old gateway max again and put back into the small NBN connection box.

Then connect your old gateway max to that small NBN connection box by Wan to Wan simply using an ethernet cable.

So basically set it up as per instructions for HFC connection.

Then once powered up, wait till it shows you have a connection.

If you want to use wifi then you MAY need to press the wifi on/off button on your old gateway max. That light MAY not turn on so just wait and you will see it come up in your wifi list.

johans74
Level 2: Rookie

Re: gateway Max

Hi AH,

 

Now I have two ways to use my black box if ever either units break down; NBN + Wan cable or coax cable direct.

Thanks very much for your help.

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