CrowdSupport®
nico_da
Level 1: Cadet

high ping/latency connecting to valve singapore servers

I found out that my ping went from 140ms to 230ms when playing dota2 and CS:GO in SEA (Singapore) servers. here is my traceroute result:

 

C:\WINDOWS\system32>tracert 103.10.124.1

Tracing route to sgp-2.valve.net [103.10.124.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR400 [192.168.1.1]
2 5 ms 5 ms 6 ms 10.20.23.170
3 6 ms 5 ms 6 ms 203.221.3.7
4 6 ms 12 ms 7 ms 203.219.107.194
5 6 ms 6 ms 6 ms Bundle-Ether13.ken-edge902.sydney.telstra.net [139.130.214.101]
6 9 ms 7 ms 7 ms bundle-ether14.ken-core10.sydney.telstra.net [203.50.11.96]
7 19 ms 18 ms 20 ms bundle-ether10.win-core10.melbourne.telstra.net [203.50.11.123]
8 28 ms 28 ms 28 ms bundle-ether2.fli-core10.adelaide.telstra.net [203.50.6.228]
9 55 ms 56 ms 55 ms bundle-ether3.wel-core10.perth.telstra.net [203.50.6.233]
10 59 ms 57 ms 58 ms 203.50.9.6
11 215 ms 214 ms 214 ms i-25154.sgcn-core01.telstraglobal.net [202.84.141.237]
12 231 ms 231 ms 231 ms i-91.istt04.telstraglobal.net [202.84.224.197]
13 214 ms 213 ms 213 ms sgp-2.valve.net [103.10.124.1]

Trace complete.

 

the traceroute that I ran from looking-glass comes back with:

 

Tracing the route to sgp-2.valve.net (103.10.124.1)

1 150.101.199.50 4 msec 4 msec 0 msec
2 150.101.40.164 0 msec 4 msec 0 msec
3 203.8.176.5 4 msec 0 msec 4 msec
4 Bundle-Ether13.ken-edge902.sydney.telstra.net (139.130.214.101) 4 msec 4 msec 4 msec
5 bundle-ether14.ken-core10.sydney.telstra.net (203.50.11.96) 4 msec * 0 msec
6 bundle-ether10.win-core10.melbourne.telstra.net (203.50.11.123) 12 msec 12 msec 12 msec
7 bundle-ether2.fli-core10.adelaide.telstra.net (203.50.6.228) 24 msec 20 msec 20 msec
8 bundle-ether3.wel-core10.perth.telstra.net (203.50.6.233) 48 msec 52 msec 48 msec
9 203.50.9.6 52 msec 52 msec 48 msec
10 i-25154.sgcn-core01.telstraglobal.net (202.84.141.237) 120 msec 120 msec 124 msec
11 i-91.istt04.telstraglobal.net (202.84.224.197) 120 msec 124 msec 120 msec
12 unknown.telstraglobal.net (210.176.138.193) 136 msec
sgp-2.valve.net (103.10.124.1) 136 msec 136 msec

 

please help me to solve this issue thanks!!

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1 REPLY 1
Ghostman11
Level 5: Eagle Eye

Re: high ping/latency connecting to valve singapore servers

Please speak to a platinum support team Level 6 or higher by calling on 132200.

 

Cheers!!

I am a Telstra Employee participating in CrowdSupport on my own time. My opinions are my own and not that of Telstra's. Please mark the response "Answered" if I was able to answer your query in anyway.

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