CrowdSupport®
Level 1: Cadet

home internet

Answered

My parents live in the Adelaide foothills.  They have tried a wireless set-up for their laptop with no success due to the area they are in.  The only answer Telstra have given them is they need to connect through a sattelite. dish at a huge cost to be paid by them.  They are pensioners and cannot afford  to pay an incredible cost just to get the internet connected.  What options do they have? HELP1

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 15: Special Agent
Accepted Solution

Re: home internet


@Ben_F wrote:

If its Satellite they are looking at, you may need to refer to the NBN Interim Sat service:

 

http://www.nbnco.com.au/rollout/about-the-nbn/fibre-wireless-satellite/satellite.html?icid=pub:rollo...


also try this link

 

http://www.dbcde.gov.au/broadband/nbn_cos_interim_satellite_service

 

Smiley Happy

Windows Phone Enthusiast, Nokia Lumia 920, 1020 & 520, Microsoft Surface. Windows 8.1. Employed in Telecommunications industry.

I DO NOT work for Telstra, all views and opinions are my own and I do not represent any company whilst in this forum. Follow any advice I give at your own risk as I hold no liability if my advice is wrong.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
7 REPLIES 7
Highlighted
Community Alumni (Retired)

Re: home internet

If its Satellite they are looking at, you may need to refer to the NBN Interim Sat service:

 

http://www.nbnco.com.au/rollout/about-the-nbn/fibre-wireless-satellite/satellite.html?icid=pub:rollo...

----------------------------


New Users - Click Here!

Highlighted
Level 23: Superhero

Re: home internet

If they aren't in an NBN service area though Ben_F he may in fact be looking at http://www.telstra.com.au/internet/satellite/

I think we'd all agree the plans aren't great value (comparably). $105 a month for 500MB with excess usage charges and $1000+ installation fees.

If they aren't able to get NextG service with an external antenna, then sadly that would be their only real option (outside of attempting dial-up).
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Highlighted
Level 1: Cadet

Re: home internet

We were told by a neighbour that there may be government assistance available because the internet isn't easliy accessible in their area. They are only a mere 14kms from the CBD, but due to being in a gully...no internet!
Highlighted
Level 15: Special Agent
Accepted Solution

Re: home internet


@Ben_F wrote:

If its Satellite they are looking at, you may need to refer to the NBN Interim Sat service:

 

http://www.nbnco.com.au/rollout/about-the-nbn/fibre-wireless-satellite/satellite.html?icid=pub:rollo...


also try this link

 

http://www.dbcde.gov.au/broadband/nbn_cos_interim_satellite_service

 

Smiley Happy

Windows Phone Enthusiast, Nokia Lumia 920, 1020 & 520, Microsoft Surface. Windows 8.1. Employed in Telecommunications industry.

I DO NOT work for Telstra, all views and opinions are my own and I do not represent any company whilst in this forum. Follow any advice I give at your own risk as I hold no liability if my advice is wrong.

View solution in original post

Highlighted
Community Alumni (Retired)

Re: home internet

Another version of my link Smiley Tongue

----------------------------


New Users - Click Here!

Highlighted
Level 15: Special Agent

Re: home internet

I never really read it all, never realised they were the same Smiley Happy

Windows Phone Enthusiast, Nokia Lumia 920, 1020 & 520, Microsoft Surface. Windows 8.1. Employed in Telecommunications industry.

I DO NOT work for Telstra, all views and opinions are my own and I do not represent any company whilst in this forum. Follow any advice I give at your own risk as I hold no liability if my advice is wrong.
Highlighted
Level 1: Cadet

Re: home internet

IN ALL SERIOUSNESS,WHAT WOULD ACTUALLY EXPECT FROM TELSTRA ????THEY ARE SO FAR OUT OF TOUCH WITH THE PUBLIC( THE SAME PUBLIC THAT ALLOWS THEM TO POST MULTI BILLION DOLLAR PROFITS EVERY YEAR.I HAVE BEEN A LOYAL TELSTRA CUSTOMER FOR OVER 45 YEARS,STILL BEING TREATED LIKE AN IDIOT.THE SAME ANSWER TO ALL MY INQUIRIES - EVERYTHING IS FINE AT THIS END SIR - UNBELIEVABLE SOME OF THE RESPONSES I HAVE RECEIVED FROM THEM.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit