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jule1
Level 1: Cadet

how do i find out when some is coming to installe my cable service ?

Answered

i can see on my account that the land line will be swaped over on the 22 Feb , i want to know when will someone come to my home to instal the cable , i have recived the modem . I ordered the bundel late Jan

 

1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: how do i find out when some is coming to installe my cable service ?

Normally if they are doing a professional install (Where they send the tech out) they send the modem out with the tech rather than in the mail due to delays... so if they had sent it out in the mail I would make sure they didn't set it up as a Self Install.

If it is set up as a Self Install, and you have a cable internet/foxtel point already in the house then you should be able to plug the modem in and follow the prompts to set it up without a visit.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: how do i find out when some is coming to installe my cable service ?

Normally if they are doing a professional install (Where they send the tech out) they send the modem out with the tech rather than in the mail due to delays... so if they had sent it out in the mail I would make sure they didn't set it up as a Self Install.

If it is set up as a Self Install, and you have a cable internet/foxtel point already in the house then you should be able to plug the modem in and follow the prompts to set it up without a visit.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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