I would like to ask about why sometimes my IPv4 Connectivity just appear no internet access for few seconds and appeared internet again?
Can anyone tell me how to fix this problem? Is really annoying...
Solved! Go to Solution.
Was this helpful?
Here we go again. I am getting the same issues that I had with Telstra when I was on ADSL. I changed to cable and all seemed to go OK - untill last week.
My internet keeps dropping out and usually stays out for some time.
When I check it out I get : DNS server isn't responding; VPN connection down.
Even though I am connected to "Telstra 1122" and we have an excellent signal the IPv4 & IPv6 connectivity both say NO INTERNET ACCESS.
I have rang for help but it the problem is always comming back. Yesterday I spoke to JOEART (D672302), who done a few tests and it came good for a while but not for long (Ref # INT 1-818212916347). I tryed to get back to her or one of her colleagues but could not get through.
I have been tempted to bring our mobiles to Telstra, for simplicity of one bill but that god I left them with OPTUS because I am only able to use the computer with my phone hot spot, as I am doing now to send you this message.
I am suppose to be able to work from home but have given up and have had to start going to the city because of the failiours in your internet.
Can you please help to solve this problem so that I can work and generally use the internet as I should be able too.
Sorry for the delayed reply. I can see from the reference number provided that you have a case manager assigned to this issue. I've sent them an email asking to get in touch with you ASAP.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines