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m-j
Level 2: Rookie

issues connecting to certain sites

Can some one tell me why I am having problems connecting to certain sites tonight eg Face Book, ebay.au or uk and others 

I have done some trace routes withe the following respones

 


Tracing route to www.facebook [199.101.28.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BigPond.BigPond [10.0.0.138]
2 35 ms 49 ms 32 ms 172.18.209.9
3 33 ms 34 ms 35 ms 172.18.65.194
4 33 ms 33 ms 32 ms 172.18.117.33
5 34 ms 34 ms 33 ms 172.18.117.42
6 35 ms 32 ms 33 ms Bundle-Ether11.ken-edge901.sydney.telstr
39.130.207.77]
7 36 ms 46 ms 40 ms bundle-ether13.ken-core4.sydney.telstra.
.50.11.94]
8 35 ms 34 ms 33 ms bundle-ether1.pad-gw2.sydney.telstra.net
.6.29]
9 36 ms 38 ms 42 ms 203.50.13.238
10 172 ms 171 ms 173 ms i-0-3-0-0.paix-core01.bx.telstraglobal.n
84.140.117]
11 213 ms 214 ms 214 ms i-0-3-0-7.eqnx-core01.bi.telstraglobal.n
40.149.62]
12 280 ms 280 ms 279 ms i-6-1-0.eig-core01.bi.telstraglobal.net
249.33]
13 310 ms 309 ms 308 ms i-2-1-0.ulco-core01.bx.telstraglobal.net
.249.22]
14 310 ms 309 ms 309 ms i-0-0-0-0.ulco04.bi.telstraglobal.net [2
2.210]
15 308 ms 311 ms 310 ms e28-3-10G.ar9.LON3.gblx.net [64.208.110.
16 309 ms 331 ms 310 ms ae5.scr3.LON3.gblx.net [67.17.72.22]
17 346 ms 347 ms 347 ms po2-20G.ar3.SJC2.gblx.net [67.17.109.102
18 357 ms 356 ms 358 ms 64.215.30.158
19 349 ms 346 ms 347 ms www.bigpondsitehelp.com [199.101.28.130]

 

any ideas

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6 REPLIES 6
dauser
Level 8: Inspector

Re: issues connecting to certain sites

World events like the Philippines disaster have an impact on internet ping results.

 

That trace to facebook is acutally pretty much the same as what I am getting right now.

 

The main difference between my result and yours is  "I do not use Telstra for my DNS"

 

I use google (https://developers.google.com/speed/public-dns/docs/using) and also use unblock-us (http://www.unblock-us.com/) .  Google is more reliable and when an invalid result is found, you do not get redirected to the "www.bigpondsitehelp.com"  .  I use unblock to avoid geo-restrictions and better utilize my Bigpond Download limit.

 

DNS issues aside, if it is congestion, you will just have to wait it out.  They guys in the Telstra GOC to keep on top of these issues, and they will usually be 'gone by the morning'.

 

Try a power cycle of your modem for at least 20 minutes (turn it off for 20mins).  Sometimes when you log back to the network, you're on a new IP and new route to the Internet.

 

Good Luck.

m-j
Level 2: Rookie

Re: issues connecting to certain sites

All my trace routes end up having the same IP address at the start and end up the sane ip at the end (different to the starting IP) no matter whether it be google, ebay or facebook

m-j
Level 2: Rookie

Re: issues connecting to certain sites

C:\Users\Nat>tracert www.ebay

Tracing route to www.ebay [199.101.28.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BigPond.BigPond [10.0.0.138]
2 68 ms 181 ms 33 ms 172.18.209.11
3 42 ms 42 ms 106 ms 172.18.65.206
4 34 ms 94 ms 110 ms 172.18.117.38
5 36 ms 54 ms 40 ms 172.18.117.45
6 47 ms 66 ms 57 ms TenGigE0-5-0-0.chw-edge902.sydney.telstra.net [1
39.130.207.81]
7 72 ms 33 ms 49 ms bundle-ether14.chw-core2.sydney.telstra.net [203
.50.11.100]
8 33 ms 34 ms 34 ms bundle-ether1.oxf-gw2.sydney.telstra.net [203.50
.6.90]
9 40 ms 67 ms 37 ms 203.50.13.178
10 378 ms 191 ms 191 ms i-0-4-0-2.paix-core01.bx.telstraglobal.net [202.
84.140.54]
11 278 ms 233 ms 230 ms i-0-5-0-0.eqnx-core01.bi.telstraglobal.net [202.
84.140.30]
12 335 ms 290 ms 294 ms i-6-1-0.eig-core01.bi.telstraglobal.net [202.84.
249.33]
13 359 ms 460 ms 358 ms i-2-1-0.ulco-core01.bx.telstraglobal.net [202.84
.249.22]
14 393 ms 364 ms 386 ms i-0-0-0-0.ulco04.bi.telstraglobal.net [202.84.14
2.210]
15 359 ms 360 ms 361 ms e28-3-10G.ar9.LON3.gblx.net [64.208.110.177]
16 365 ms 365 ms 365 ms ae5.scr3.LON3.gblx.net [67.17.72.22]
17 384 ms 361 ms 356 ms po2-20G.ar3.SJC2.gblx.net [67.17.109.102]
18 376 ms 362 ms 356 ms 64.215.30.158
19 359 ms 386 ms 471 ms www.bigpondsitehelp.com [199.101.28.130]

Trace complete.

dauser
Level 8: Inspector

Re: issues connecting to certain sites

Your issue is DNS.

 

You can do a NSLOOKUP from dos.

 

C:\Users\Phil>nslookup www.facebook.com
Server:  UnKnown
Address:  192.168.1.1

Non-authoritative answer:
Name:    star.c10r.facebook.com
Addresses:  2a03:2880:f00d:301:face:b00c:0:1
          31.13.70.49
Aliases:  www.facebook.com

 Please do a NSLOOKUP on www.facebook.com and post the results back if you still have issue AFTER first trying the DNS change.

 

 

Entering the IP of 

31.13.70.49

will take you directly to www.facebook.com  .  IF it does not let you go to the website using the IP address, then you may have another type of issue.

 

If you have not already, do try changing your DNS.  DNS changes word addresses into numerical IP addresses.

 

m-j
Level 2: Rookie

Re: issues connecting to certain sites

just noticed most of issue come from when i leave the .com from the name eg.

 

C:\Users\Nat>nslookup www.facebook
Server: BigPond.BigPond
Address: 10.0.0.138

Non-authoritative answer:
Name: www.facebook
Address: 199.101.28.130


C:\Users\Nat>nslookup www.facebook.com
Server: BigPond.BigPond
Address: 10.0.0.138

Non-authoritative answer:
Name: star.c10r.facebook.com
Addresses: 2a03:2880:f00d:501:face:b00c:0:1
31.13.70.81
Aliases: www.facebook.com

m-j
Level 2: Rookie

Re: issues connecting to certain sites

after calling tech support tonight they have told me there is an issue with the paths being diverted to this site www.bigpondsitehelp.com which is not theirs. They have a team looking into this well spread issue

 

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