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IM12
Level 2: Rookie

my modem.modem killing off my sites particularly BOM

Answered

The my modem.modem problem has just appeared on my Apple laptop.  Have tried previous solutions but nothing works and it is killing off access to some of my regular sites such as BOM.  Does anyone know what causes it and have a solution?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: my modem.modem killing off my sites particularly BOM

Suggest you try changing both IPv6 and IPv4 server in the modem (Advanced > Local network) to by pass broadband connect and then disconnecti g and reconnecting mac.

View solution in original post

IM12
Level 2: Rookie
Accepted Solution

Re: my modem.modem killing off my sites particularly BOM

Telstra Smart Modem Gen2.  Have uninstalled McAfee LiveSafe.  No Telstra Broadband Protect or proxy or VPN


@DrQ wrote:

What type of modem do you have? Do you have any restrictions in place such a Telstra Broadband Protect or local software like Norton with protection tools? Do you have a proxy or VPN that you use? 


 

View solution in original post

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: my modem.modem killing off my sites particularly BOM

What type of modem do you have? Do you have any restrictions in place such a Telstra Broadband Protect or local software like Norton with protection tools? Do you have a proxy or VPN that you use? 

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: my modem.modem killing off my sites particularly BOM

Suggest you try changing both IPv6 and IPv4 server in the modem (Advanced > Local network) to by pass broadband connect and then disconnecti g and reconnecting mac.

View solution in original post

IM12
Level 2: Rookie
Accepted Solution

Re: my modem.modem killing off my sites particularly BOM

Telstra Smart Modem Gen2.  Have uninstalled McAfee LiveSafe.  No Telstra Broadband Protect or proxy or VPN


@DrQ wrote:

What type of modem do you have? Do you have any restrictions in place such a Telstra Broadband Protect or local software like Norton with protection tools? Do you have a proxy or VPN that you use? 


 

View solution in original post

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IM12
Level 2: Rookie

Re: my modem.modem killing off my sites particularly BOM

Fixed thank you

 

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