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Level 1: Cadet

nbn connection Ballarat Victoria area

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Hey! 

ive been on the NBN for a while now and the speed seems slow compared to what i have read about the NBN speed. According to http://www.speedtest.net/ peak speed is 6.0mb/s and http://www.speedtest.net/ peaks of 5.0mb/s; this is through wireless connection. So i was wondering, is it the area im in (Ballarat Region) or is it due to my router being not good enough? Everything is still the orignal components since installation. 

 

Also the plan is large NBN Bundle

 

If you need anymore information id be happy to provide!

 

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Accepted Solutions
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Level 23: Superhero
Accepted Solution

Re: nbn connection Ballarat Victoria area

Hi josh, might be an idea to take a look at this Crowd Support information page that has been setup re troubles with NBN connectrions.

 

In particular check the section re speed: https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/NBN-Basic-troubleshooting/ta-p...

 

Speed issues:

1. Restart the modem and test the speed once it has finished reconnecting.
2. Connect your computer directly to the UNI-D port on the NTD and compare the speedtest results. If it has improved, the modem may need to be returned to factory defaults.  If the speed issues continue then contact Tech Support, on 1800 TFIBRE (1800 834 273) Option 3, to investigate further.

 

General speed troubleshooting tips can also be found on the following thread:
http://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/Testing-your-broadband-speed/ta-p/278139

 

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NB: I am NOT a Telstra employee, just another customer like you.

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1 REPLY 1
Highlighted
Level 23: Superhero
Accepted Solution

Re: nbn connection Ballarat Victoria area

Hi josh, might be an idea to take a look at this Crowd Support information page that has been setup re troubles with NBN connectrions.

 

In particular check the section re speed: https://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/NBN-Basic-troubleshooting/ta-p...

 

Speed issues:

1. Restart the modem and test the speed once it has finished reconnecting.
2. Connect your computer directly to the UNI-D port on the NTD and compare the speedtest results. If it has improved, the modem may need to be returned to factory defaults.  If the speed issues continue then contact Tech Support, on 1800 TFIBRE (1800 834 273) Option 3, to investigate further.

 

General speed troubleshooting tips can also be found on the following thread:
http://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/Testing-your-broadband-speed/ta-p/278139

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

View solution in original post

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