Level 1: Cadet

network dropping out every 5-10 min

Both my telstra broadband networks keep dropping out ever 5-10min. When one drops out, I am able to change to the other network. The other newtork is always working. I will stay in this newtork for 5-10min and this will drop out and I will switch back again and so on. I use cloud based software for my business and this is slowing me down big time. Any ideas what is going on ?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: network dropping out every 5-10 min

Hi Shaun, 


Thanks for contacting us and sorry to hear of the trouble with your connection. An isolation test might fix the connection:


If not, please call Telstra Technical Support team on 133 933 they can run some tests and get this working again.


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now