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Bochi
Level 2: Rookie

on NBN Fixed Wireless, there is dial tone but can not make voice calls

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I got NBN fixed wireless connected, but can receive a phone call on the phone but can not make voice calls although there is a 'shattered' dial tone in place.

 

 

Regards

 

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Bochi
Level 2: Rookie
Accepted Solution

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

Will do, should have done it earlier as I thought to try another phone set also. 
thank you 

View solution in original post

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10 REPLIES 10
Level 23: Superhero

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

The "stuttered" tone is an alert that there is a voicemail message waiting. With  NBN

Phone the default is for voicemail to be enabled. 

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Bochi
Level 2: Rookie

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls


@Bochi wrote:

I got NBN fixed wireless connected, but can receive a phone call on the phone but can not make voice calls although there is a 'shattered' dial tone in place.

 

 

Regards

I can not access voice mail because I when I press to dial--> nothing happens, still hearing the dial tone, basically I can not make any call since I can not dial !


 

Level 23: Superhero

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

 

Has your phone ever worked since you changed yo NBN fixed wireless?

Have you tried another phone plugged into the Phone connection in your modem.

 

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 24: Supreme Being
Level 24: Supreme Being

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

What colour is the phone light on the back of the modem? Fixed wireless NBN customers have the optiin of keeping there existing landline or transfering there pho e service to the NBN. Is your phone still pligged into the phone wall socket or is it plugged into the green phone port on the back of the modem?

Bochi
Level 2: Rookie

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

Thank you for your help. It did work for 1 week until the computer got installed.

 

NBN (internet) is working, receiving calls is fine but can not dial numbers.

All colors are green including phone lines on Telstra smart gateway NBN modem.

 

I took that phone to a friend and tried it and was working!

 

My next option is to get a new handset and try.

 

Thank you

Bochi
Level 2: Rookie

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

Thank you for your reply.

 

It is green still on the back of the modem.

It was working before a new computer was installed, however, internet is working fine and receiving calls is great but only Can not make any calls although there is dial tone.

It is plugged into the Telstra smart gateway modem.

 

Regards

 

Level 24: Supreme Being
Level 24: Supreme Being

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

When you try to make a call can you hear the DTMF tones as the digits are transmitted.

 

There are examples of the different dial tones and what they mean at link below. Which one does yours sound like?

https://crowdsupport.telstra.com.au/t5/Home-Phones/Why-does-my-dial-tone-sound-different/ta-p/490855

Bochi
Level 2: Rookie

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

Thank you for this link.

 

I can hear a shattered tone when I try press on digits to dial message bank for example,  I can hear each and different digit tone, however, the dial tone remains shattered since there is no outgoing voice call happening at all.

 

regards

 

Level 24: Supreme Being
Level 24: Supreme Being

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

You could try depowering modem for a few minutes. If that doesn't fix modem try factory resting modem by pressing reset button for at least 10 seconds usining a bent paper clip or similar device. Rest button is located on back of gen 2 modems near lan port 2. On earlier modems reset button is located below power switch.

 

If still not working try trouble shooting tool at link below.

https://www.telstra.com.au/my-account/troubleshooting-tool

Bochi
Level 2: Rookie
Accepted Solution

Re: on NBN Fixed Wireless, there is dial tone but can not make voice calls

Will do, should have done it earlier as I thought to try another phone set also. 
thank you 

View solution in original post

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