CrowdSupport®
Highlighted
Anka2722
Level 3: Gumshoe

outage????

How can I be told i am effected by an outage that with no cause and no resolution tome/date when i do the auto fix, telstra.com/fix but when i check the outages page from telstra i am told there are no outages in my area??

 

Which is it.

 

My NBN service has been slow and not worth the amount I pay since i changed.  

 

If this continues I will be changing to someone who can provide a service that I am asked to pay for.

 

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Anka2722
Level 3: Gumshoe

Re: outage????

So any chance someone can tell me what the hell is going on?

Level 25: The Singularity
Level 25: The Singularity

Re: outage????

Did you follow through to the end of the troubleshooter and call 1800 834 273 to report the problem and organise for an NBN Co technician to visit?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now