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bonesmcbones
Level 1: Cadet

outages in deception bay area

 at deception bay and over the last few weeks i have been having several outages per day and all times of day 6am in the morning and in the afternoon and then it reactivates with me doing nothing ?????/ and when i check for outages  in my area telstra says there are none ...but when i have an outage i cant report the outage ??

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Level 23: Superhero
Level 23: Superhero

Re: outages in deception bay area

It sounds like your internet connection is dropping not an outage. I'd recommend ringing 132200 for ADSL or 1800 834 273 for NBN to have your issue looked into.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
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