bonesmcbones
Level 1: Cadet

outages in deception bay area

 at deception bay and over the last few weeks i have been having several outages per day and all times of day 6am in the morning and in the afternoon and then it reactivates with me doing nothing ?????/ and when i check for outages  in my area telstra says there are none ...but when i have an outage i cant report the outage ??

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman

Re: outages in deception bay area

It sounds like your internet connection is dropping not an outage. I'd recommend ringing 132200 for ADSL or 1800 834 273 for NBN to have your issue looked into.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now