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JillianMcD
Level 1: Cadet

setting up gateway max

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I have been unable to get the newly installed NBN running on the telstra Max gateway that came with my subscription, but have no problem with my old technicolour gateway. and have everything connected and working, including my phone, so I dont think (even though I am an old technophobe, brought screaming into this brave new world) it is operator inability. None of the UNI-D ports worked on the Max. Any ideas?

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: setting up gateway max

Hey JillianMcD,

 

Hopefully you've gotten this sorted by now, but if not, give our NBN team a call on 1800 TFIBRE (1800 834 273). We can help with the setup Smiley Happy

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: setting up gateway max

Hey JillianMcD,

 

Hopefully you've gotten this sorted by now, but if not, give our NBN team a call on 1800 TFIBRE (1800 834 273). We can help with the setup Smiley Happy

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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View solution in original post

JillianMcD
Level 1: Cadet

Re: setting up gateway max

Thank you, Brodie. Three phone calls, three weeks, and finally, yesterday, my replacement telstra Max modem arrived. I had no probs setting it up, so clearly the original Telstra Max was faulty.

Anyhow, all good now.

Community Manager Community Manager
Community Manager

Re: setting up gateway max

Glad to hear it Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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