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BondiJack
Level 1: Cadet

telstra home broadband data allowance

why has my home broadband allowance increased from 200g to 1000g ?No extra charges?Thanks

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: telstra home broadband data allowance

Nope, no extra charges

 

 

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
BondiJack
Level 1: Cadet

Re: telstra home broadband data allowance

Is this permanent or a one-off ? thanks again

Level 24: Supreme Being
Level 24: Supreme Being

Re: telstra home broadband data allowance

It should stay in effect until you do a plan change

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
rh5
Level 1: Cadet

Re: telstra home broadband data allowance

Just had phone call from Telstra ? saying they are calling re data allowance increase. Is this normal practice to cold call customers? And how do I tell if this is not a scam?

Level 24: Supreme Being
Level 24: Supreme Being

Re: telstra home broadband data allowance

Telstra has increased data allowance on all fixed line broadband plans at no extra cost to the customer.

 

Plans $99  and over get unlimited data. On all other plans the data allowance is doubled although mine has been increased from 50 GB to 200 GB. The increase is automatic.

 

The Telephone call could be a scam.  I have not heard of any one else getting a phone call from Telstra about this. Telstra does occasionally cold call its customers

 

 

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