I NEED HELP!!!
Me and my family have been experiencing telstra NBN dropouts for years now ever since we switched to NBN, and unfortunately where i live there is no other option than to have NBN. we have been through 3 years of contacting telstra and NBN where the same thing has happened every time, the NBN guy comes out checks the speed (upload and download which is fine btw) and does maybe one thing and then leaves, i ask if it will fix the problem and he assures me it will this time but it has never stopped. i cant count the amount of modems we have been through and just last week have changed modems again but this time it has made it much worse. the last modem we had for a while and it would dropout for approx. 2-5 minutes and only after 6pm everyday. when this occurred 2 of the usually green lights would turn white or blue, now with our new modem it drops out all day everyday but only for about 10 seconds maybe every 5 minutes- yes every 5 minutes it drops out. i live with my family and everyone of us relys on a steady internet connection for working or even watching Netflix.
its gotten to the point where i often hotspot my PC from my 4G phone credit which i really need to save but sometimes i have no choice.
i cant explain how frustrating this is everytime it drops out, so I really need to know why this happens to us and if it is something to do with something bigger like wires needing to be changed but it would be too expensive so they wont tell us, or is this just NBN now? although my neighbours dont experience the same thing and everyone in my town has NBN.
NEED ANSWERS TELSTRA PLEASE!!!!
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.