0_Panda_8
Level 1: Cadet

telstra throttling my speed

Answered

I have been installing games lately at around 700KB/s (very slow but that is my average speed), but in the last week my internet has been terribly slow, about 130KB/s, I would like to know what it causing this. is it Telstra throttling my internet as i having been installing a ton of games, or something completely different. thank you

1 ACCEPTED SOLUTION

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Support Team
Support Team
Accepted Solution

Re: telstra throttling my speed

Hello @0_Panda_8 Welcome to CrowdSupport!

 

There are a number of possible cases for a drop on speeds. The first thing to check is whether or not you have a home broadband plan with a monthly data limit, and if you've used 100% of your allowance. Login to your My Account online:  http://tel.st/wl7c7 or the 24x7 App:  http://tel.st/3xalg to check your usage meter. 

 

If you're not currently shaped for exceeding your limit please troubleshoot here:  http://tel.st/wm2x6

and http://tel.st/7cnk3 which may resolve or help to determine the cause of your dropped speeds. 

 

I hope this helps Smiley Happy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY
Highlighted
Support Team
Support Team
Accepted Solution

Re: telstra throttling my speed

Hello @0_Panda_8 Welcome to CrowdSupport!

 

There are a number of possible cases for a drop on speeds. The first thing to check is whether or not you have a home broadband plan with a monthly data limit, and if you've used 100% of your allowance. Login to your My Account online:  http://tel.st/wl7c7 or the 24x7 App:  http://tel.st/3xalg to check your usage meter. 

 

If you're not currently shaped for exceeding your limit please troubleshoot here:  http://tel.st/wm2x6

and http://tel.st/7cnk3 which may resolve or help to determine the cause of your dropped speeds. 

 

I hope this helps Smiley Happy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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