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Zulu1
Level 1: Cadet

too many hops to game server

Answered

Hi,

I've pretty much always have high jitter when playing my favorite old time first person shooter, wolfenstein enemy territory. My ping can vary by as much as 20ms from packet to packet to the only Australian server where this game is played. As per the traceroute below, it takes 14 hops to get to server, 10 hops on Telstra network just to get to Sydney. I've tried unsuccessfully to have tech support do something about this, even though I've even opted for the premium cable service. Another Melbourne based player is on TPG and only takes him 6 hops to server. I really need a steady connection to take my game to the next level, otherwise i get gunned down by players who seem to warp all over the place..and it's because my connection. I've switched to Telstra from Optus specifically because I thought the premium service would be good for gaming. If this cannot be rectified I may have to re-think my provider in the future. Any company can provide a good enough connection for browsing internet. I need it for gaming. Please advise any fix possible.

 

C:\>tracert 119.252.190.217

Tracing route to 119.252.190.217 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    16 ms    11 ms    10 ms  CPE-58-175-61-6.vic.bigpond.net.au [58.175.61.6]
  4     7 ms    10 ms     7 ms  58.160.7.226
  5    11 ms    13 ms    28 ms  bundle-ether4.lon-edge902.melbourne.telstra.net [203.50.76.12]
  6    10 ms    10 ms    10 ms  bundle-ether11.exi-core10.melbourne.telstra.net [203.50.11.113]
  7    24 ms    24 ms    24 ms  bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]
  8    22 ms    31 ms    25 ms  bundle-ether4-1.ken-core10.sydney.telstra.net [203.50.6.208]
  9    23 ms    23 ms    28 ms  tengigabitethernet7-1.ult2.sydney.telstra.net [203.50.20.51]
 10    25 ms    21 ms    24 ms  vocusf.lnk.telstra.net [139.130.73.106]
 11    30 ms    22 ms    24 ms  ten-0-0-0-1.cor03.syd03.nsw.VOCUS.net.au [175.45.72.72]
 12    22 ms    33 ms    23 ms  ten-1-2-0.bdr03.syd03.nsw.VOCUS.net.au [114.31.192.53]
 13    24 ms    24 ms    26 ms  as56106.cust.bdr03.syd03.nsw.VOCUS.net.au [175.45.107.50]
 14    25 ms     *       32 ms  119.252.190.217

Trace complete.

 

I've now additionally done a ping of the default gateway...and it looks like even that has high jitter. this is not good.

C:\>ping -t 120.147.208.1

Pinging 120.147.208.1 with 32 bytes of data&colon;
Reply from 120.147.208.1: bytes=32 time=9ms TTL=254
Reply from 120.147.208.1: bytes=32 time=14ms TTL=254
Reply from 120.147.208.1: bytes=32 time=7ms TTL=254
Reply from 120.147.208.1: bytes=32 time=9ms TTL=254
Reply from 120.147.208.1: bytes=32 time=11ms TTL=254
Reply from 120.147.208.1: bytes=32 time=13ms TTL=254
Reply from 120.147.208.1: bytes=32 time=7ms TTL=254
Reply from 120.147.208.1: bytes=32 time=7ms TTL=254
Reply from 120.147.208.1: bytes=32 time=19ms TTL=254
Reply from 120.147.208.1: bytes=32 time=8ms TTL=254
Reply from 120.147.208.1: bytes=32 time=8ms TTL=254
Reply from 120.147.208.1: bytes=32 time=9ms TTL=254
Reply from 120.147.208.1: bytes=32 time=9ms TTL=254
Reply from 120.147.208.1: bytes=32 time=7ms TTL=254
Reply from 120.147.208.1: bytes=32 time=7ms TTL=254
Reply from 120.147.208.1: bytes=32 time=8ms TTL=254
Reply from 120.147.208.1: bytes=32 time=7ms TTL=254
Reply from 120.147.208.1: bytes=32 time=7ms TTL=254
Reply from 120.147.208.1: bytes=32 time=8ms TTL=254
Reply from 120.147.208.1: bytes=32 time=8ms TTL=254
Reply from 120.147.208.1: bytes=32 time=15ms TTL=254
Reply from 120.147.208.1: bytes=32 time=9ms TTL=254
Reply from 120.147.208.1: bytes=32 time=9ms TTL=254
Reply from 120.147.208.1: bytes=32 time=8ms TTL=254
Reply from 120.147.208.1: bytes=32 time=11ms TTL=254
Reply from 120.147.208.1: bytes=32 time=9ms TTL=254
Reply from 120.147.208.1: bytes=32 time=16ms TTL=254
Reply from 120.147.208.1: bytes=32 time=8ms TTL=254
Reply from 120.147.208.1: bytes=32 time=10ms TTL=254
Reply from 120.147.208.1: bytes=32 time=11ms TTL=254
Reply from 120.147.208.1: bytes=32 time=9ms TTL=254
Reply from 120.147.208.1: bytes=32 time=12ms TTL=254
Reply from 120.147.208.1: bytes=32 time=15ms TTL=254
Reply from 120.147.208.1: bytes=32 time=8ms TTL=254
Reply from 120.147.208.1: bytes=32 time=26ms TTL=254
Reply from 120.147.208.1: bytes=32 time=7ms TTL=254

 

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: too many hops to game server

Hi Zulu1,

 

ADSL speeds depend on a number of factors including:

 

- the length of cable between your home and the ADSL DSLAM which is typically much greater than line of sight or travelling distance;

- the equipment that your service connects through;

- the demand on the network in your area;

- the internal cabling in your home.

 

Because of this, until a service has been provisioned we cannot advise what speed you are likely to expect on an ADSL service. 

 

 

The number of hops is due to the design of our network and has negligible affect on performance. Other ISP's may tunnel traffic in such a way that less routers are shown but end latency would be the same. Note that the only real jumps in latency are from customers personal equipment to our edge (because this is the slowest link) and from Melbourne to Sydney due to the physical distance.


The latency you are reporting looks great and well within what would give good FPS (frames per second) gaming performance. For comparison, up here in North Queensland on ADSL we get minimum 40ms just to get to Brisbane. 

 

 

If you're connected via WiFi (you haven't mentioned if you are connected via LAN cable or not) then this could be at least part of the issue with your gaming experience.

 

I would recommend contacting Telstra Platinum on 137 587 for further assistance with configuring your equipment and troubleshooting this issue further from your end. 

 

- Shelly

 

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6 REPLIES 6
Telstra (Retired)
Telstra (Retired)

Re: too many hops to game server

Hi Zulu1, 

 

I've run a traceroute and can see 9 hops:

 

1  gigabitethernet3-3.exi2.melbourne.telstra.net (203.50.77.53)  0.365 ms  0.203 ms  0.242 ms
 2  bundle-ether3-100.win-core10.melbourne.telstra.net (203.50.80.129)  1.489 ms  1.726 ms  1.992 ms
 3  bundle-ether12.ken-core10.sydney.telstra.net (203.50.11.122)  13.861 ms  13.722 ms  14.613 ms
 4  tengigabitethernet7-1.ult2.sydney.telstra.net (203.50.20.51)  13.360 ms  13.087 ms  13.231 ms
 5  vocusf.lnk.telstra.net (139.130.73.106)  13.237 ms  13.219 ms  13.357 ms
 6  ten-0-0-0-1.cor03.syd03.nsw.VOCUS.net.au (175.45.72.72)  13.609 ms  13.598 ms  13.731 ms
 7  ten-1-1-0.bdr03.syd03.nsw.VOCUS.net.au (175.45.72.116)  13.359 ms
 8  as56106.cust.bdr03.syd03.nsw.VOCUS.net.au (175.45.107.50)  13.467 ms  13.596 ms  13.609 ms
 9  119.252.190.217 (119.252.190.217)  13.985 ms  13.724 ms  13.860 ms
 
When running a traceroute or ping test it's important to remember this type of traffic is considered low priority traffic and as such will reflect increased response times as other traffic is prioritised, or the ping packets are dropped from the queuing traffic.
 
Also BigPond doesn't guarantee any set Pings times or Latency, so our Technical Support team will be unable to help in this area.  Can I suggest that you have a look through the following posts on our Crowdsupport pages which may be helpful.
 
 
- Ben D
 
 

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Zulu1
Level 1: Cadet

Re: too many hops to game server

Thanks for your reponse Ben.

So why am i doing the extra hops?

Can the Gamer profile be enabled on my Cable Telstra connection? Or do i need to switch to xDSL?

I know nobody guarantees anything these days, it's a sign of the times, but anyway, the first hop I wouldn't be too concerned if it was even 20ms, but as long as it was steady and it's far from it. Is there congestion or something else going on at this first node, which i assume is my local exchange. There has been an outage recently and something was purportedly fixed. But has it been fixed really?

I'm willing to spend some money if necessary to get a connection that does not have erratic problems with udp traffic, as long as it's not in the thousands of dollars.

My devices are in tip-top shape, no silly little programs to cause lag and the OSes are optimally tuned.

Any further advice much appreciated.

 

Is there anything I can change in the service setup to improve matters? I think it's called captive portal...but can't find the url to get there anymore. I turned off all timewasting features on the modem btw, e.g. upnp, media, wifi, etc. I use a ubiquity access point for wifi needs.

 

Regards

Chris

 

Telstra (Retired)
Telstra (Retired)

Re: too many hops to game server

Hi Chris, 

 

I'm not sure what is causing the extra hops, but it could be within your system.

 

Unfortunately, the 'Gamer' profile can't be enabled on a Broadband Cable connection, it's only for ADSL.

 

I can't say for certain if there is congestion at your local exchange, a field tech may be needed to determine that.  Do you notice a drop in speed during peak times? is so it could be.

 

I have heard that there are 3rd party applications which you can install which can reroute your traffic, but the down side to that is less stability.

 

I can keep this open for any of our 'Crowd' to look at and see if they have any advice for you.

 

cheers

Ben

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Zulu1
Level 1: Cadet

Re: too many hops to game server

Hi Ben,

 

My ADSL speed has been estimated by a website for approx 10mbps, as I'm about 2.5 km from the local exchange by street distance, which would be plenty if it were to have less jitter. Would this really be the case, i.e. a much more responsive connection for gaming, compared to cable?

 

What about injecting QOS with the UDP packets, will the QOS be adhered to by the Telstra routers?

If that were true then I'd put the modem into bridge mode and put a switch in front of that, say a catalyst switch or some such good gear.

 

I was not aware that I could do any routing on my side. Thought it was always up to the next piece of equipment to decide the best route. I'll have a look into it. I certainly does look like i'm bouncing around a bit before it gets out of melbourne.

 

Thanks again for the assistance.

 

Regards

Chris

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: too many hops to game server

Hi Zulu1,

 

ADSL speeds depend on a number of factors including:

 

- the length of cable between your home and the ADSL DSLAM which is typically much greater than line of sight or travelling distance;

- the equipment that your service connects through;

- the demand on the network in your area;

- the internal cabling in your home.

 

Because of this, until a service has been provisioned we cannot advise what speed you are likely to expect on an ADSL service. 

 

 

The number of hops is due to the design of our network and has negligible affect on performance. Other ISP's may tunnel traffic in such a way that less routers are shown but end latency would be the same. Note that the only real jumps in latency are from customers personal equipment to our edge (because this is the slowest link) and from Melbourne to Sydney due to the physical distance.


The latency you are reporting looks great and well within what would give good FPS (frames per second) gaming performance. For comparison, up here in North Queensland on ADSL we get minimum 40ms just to get to Brisbane. 

 

 

If you're connected via WiFi (you haven't mentioned if you are connected via LAN cable or not) then this could be at least part of the issue with your gaming experience.

 

I would recommend contacting Telstra Platinum on 137 587 for further assistance with configuring your equipment and troubleshooting this issue further from your end. 

 

- Shelly

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Ghostdog
Level 2: Rookie

Re: too many hops to game server

upgrade your drivers and check for virus and melware

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