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Level 1: Cadet

upgrading from ADSL to ADSL2

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Hi

Im trying to upgrade my broadband to adsl 2. i recently called telstra and got the maybe responce at first and then was told the speed was not supported at my address. im less than a kilometer from the exchange and friends near by have adsl2 at their homes... would it be because there are no free ports?...

I had a quick look on the Telstra Wholesale website and found my exchange has 1 ISAM port and 0 additional 20mbps and 400 8mbps

am i able to connect to this ISAM port?

I live in Manilla NSW 2346

Im trying to get a t-box and its just frustrating when i want to give telstra more business and they cant do anything

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: upgrading from ADSL to ADSL2

Hi Lindsey - there may be a few reasons for an ADSL2+ connection not being available, but from what you've mentioned it sounds as though it may be due to no spare ports being available at the exchange at present. When a request is placed for a switch to ADSL2+, a technician is sent to the exchange to confirm availability and change the connection of the line if that can provide access - if the order couldn't be completed then even a change of connection couldn't help at the moment, but a port may become available in future. We are also working to expand ADSL availability via initiatives such as our Top Hat program (http://exchange.telstra.com.au/2011/10/25/telstra-will-start-rolling-out-top-hats-in-november), so I hope we can provide a higher speed connection for you soon.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Support Team
Support Team
Accepted Solution

Re: upgrading from ADSL to ADSL2

Hi Lindsey - there may be a few reasons for an ADSL2+ connection not being available, but from what you've mentioned it sounds as though it may be due to no spare ports being available at the exchange at present. When a request is placed for a switch to ADSL2+, a technician is sent to the exchange to confirm availability and change the connection of the line if that can provide access - if the order couldn't be completed then even a change of connection couldn't help at the moment, but a port may become available in future. We are also working to expand ADSL availability via initiatives such as our Top Hat program (http://exchange.telstra.com.au/2011/10/25/telstra-will-start-rolling-out-top-hats-in-november), so I hope we can provide a higher speed connection for you soon.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 25: The Singularity
Level 25: The Singularity

Re: upgrading from ADSL to ADSL2

Being only 1 km away from the exchange onand ADSL connection, I don't see why you wouldn't be able to get a TBox.  For a Tbox to work adequately you only need a connection speed of 1.5Mb/s.  Assuming you are on an 8Mb ADSL connection, that should be more than adequate.

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