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Senjou
Level 1: Cadet

upgrading from ADSL to ADSL2

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My friends have been getting that nbn upgrade to their homes but i'm here stuck on regular ADSL getting abysmal speeds. It got me wondering whether i'm able to upgrade yet? I contacted Telstra when i first set up my service to see if it was possible to upgrade to a faster service and they said it'd probably be a year or so til any sort of upgrade, that was 2 years ago. Where would i go to check for ADSL2 upgrades?

2 ACCEPTED SOLUTIONS

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: upgrading from ADSL to ADSL2

Youd need to call sales on 132200, they can do a service check on your landline number or address and see if ADSL2 is available
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: upgrading from ADSL to ADSL2


@Senjou wrote:

My friends have been getting that nbn upgrade to their homes but i'm here stuck on regular ADSL getting abysmal speeds. It got me wondering whether i'm able to upgrade yet? I contacted Telstra when i first set up my service to see if it was possible to upgrade to a faster service and they said it'd probably be a year or so til any sort of upgrade, that was 2 years ago. Where would i go to check for ADSL2 upgrades?


You can check your number here and see if any ports are available (Calling Telstra would be your better option when you have the time).

Someone keeps putting vegetables in my beer crisper

View solution in original post

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: upgrading from ADSL to ADSL2

Youd need to call sales on 132200, they can do a service check on your landline number or address and see if ADSL2 is available
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: upgrading from ADSL to ADSL2


@Senjou wrote:

My friends have been getting that nbn upgrade to their homes but i'm here stuck on regular ADSL getting abysmal speeds. It got me wondering whether i'm able to upgrade yet? I contacted Telstra when i first set up my service to see if it was possible to upgrade to a faster service and they said it'd probably be a year or so til any sort of upgrade, that was 2 years ago. Where would i go to check for ADSL2 upgrades?


You can check your number here and see if any ports are available (Calling Telstra would be your better option when you have the time).

Someone keeps putting vegetables in my beer crisper

View solution in original post

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