CrowdSupport®
Highlighted
ouzo
Level 1: Cadet

why does my internet keeps dropping out

Answered
internet keeps dropping out
1 ACCEPTED SOLUTION

Accepted Solutions
Level 17: Bureau Chief
Accepted Solution

Re: why does my internet keeps dropping out

Contact technical support on 133 933 and get them to do some troubleshooting / look at the line.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
8 REPLIES 8
Level 17: Bureau Chief

Re: why does my internet keeps dropping out

Need more information.

 

Have you performed an isolation test?

Is there any other equipment on the line?

Have you tested another modem?

ouzo
Level 1: Cadet

Re: why does my internet keeps dropping out

yes  try all  still same

 

Level 17: Bureau Chief
Accepted Solution

Re: why does my internet keeps dropping out

Contact technical support on 133 933 and get them to do some troubleshooting / look at the line.

View solution in original post

ouzo
Level 1: Cadet

Re: why does my internet keeps dropping out

have done in past

will do again thanks

peteandnick
Level 1: Cadet

Re: why does my internet keeps dropping out

https://www.facebook.com/photo.php?v=10151906084274422. ive had issues for over 9 months with my account so wanted to show how our t-box plays up when the internet keeps dropping out. We have had over 7 technicians come out and we still have no answers.
ouzo
Level 1: Cadet

Re: why does my internet keeps dropping out

i have no T box

 

Jaypeezma
Level 1: Cadet

Re: why does my internet keeps dropping out

I know this is of no help but needed to say well at least you get to turn your tbox on. We got the foxtel bundle have not watched it once, the internet dropout is so constant the resetting is just too much bull so we don't bother, no where else in my life do I pay for something I am not getting! We have adsl broadband & they tell us we are lucky the neighbouring suburb does not get internet at all.

Support Team
Support Team

Re: why does my internet keeps dropping out

Hi Jaypeezma, 

 

If the internet is constantly dropping out, then that indicates an issue. It could be caused by the service itself or a problem with the modem. 

Tech Support can check any previous trouble shooting, and if needed escalate. Possible to contact anytime 24x7, just here.

 

- Ivan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit