Level 1: Cadet


my home wi-fi is not working. How do I get it to work?

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Level 23: Superhero

Re: wi-fi

Has it ever worked properly?

What type of internet service do you have?

Please can you explain your precise problem and anything you have done to fix the issue.

The help we can provide is contingent on you providing all the information to explain your problem.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 1: Cadet

Re: wi-fi

It's ok. Just my lack of understanding is the problem. When my NBN was connected I got a card with wi-fi details and password so I assumed this entitled me to free wi-fi to my home not realizing I had to purchase a package to enable me to use wi-fi. I should know you don't get nothin for nothin.

Thank you for your response.

Kind Regards Jim04.

Support Team
Support Team

Re: wi-fi

Hi @jim04,


Are you able to clarify the concern there? You have mentioned that you have connected to the nbn with Telstra and have received a new modem? 



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