for some reason i cant log into the 5G connection on my NBN service, i could when i first signed up (was getting over 50MB/s) but i notice now i cant connect to it......only have the 2.4 GHz connection downloading now at 2.6MB/s
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On the Telstra Smart modem by default have the same SSID for the 2.4 GHz band and 5 GHz band. To enable the 5 GHz band to a a different SSID Band steering has to be turned off in the modem's 2.4GHz band WiFi settings.
How do you know that you only have the 2,4 GHz connection? It is more likely that there is a fault on the link causing the low speed.
there are 3 computers that cant see the 5G connection, my desktop and both my boys.
i went to the gateway page, found the channel box and changed the channel to 149 (non DFS), waited several minutes but the connection didnt show, then changed the channel to 36 and did the same, still nothing.
then i went into the computers control panel to Manage Network Connections, and created the 5G setting but still nothing showed up, it was at the top of the list so the computer would see that connection first.
should i have rebooted the computer perhaps?
Hi Angus94, I would suggest looking at the HomeDashboard App via https://tel.st/xlyvp as this shall allow you to troubleshoot exactly what is going on and what needs to be done to restore the settings for all.
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you shouldn't need to reboot computer but a reboot often fixes a lot of problems so I would try a restart on a PC. If Windows 8 or 10 use restart as shutting down PC and powering up the PC only does not fully load the drivers,
If you have windows 10 installed on the PC then install the WiFi analyser by Matt Hafner from the windows store. Open the App and select Analyse, make sure 5GHz band is selected and in the view menu make sure there is a tick next to SSID. You should see a graph of all surrounding 5GHz band WiFi networks
MammaB, i downloaded and installed the Home Dashboard app, to my phone, its already on the 5G connection so all the test i ran were good, but the devices it found didnt include any computers
You will get the no networks found message if the WiFi adapter does not support 5GHz or the signal is to weak
On the PC open Device (Right click Start and select Device manager)
Expand the Network Adapters
Right Click on the WiFi Adapter
Select Bandwidth Capability and make sure 11a/b/g/n/ac (20/40/80MHz) is selected.
ive just updated the drivers for my wireless adapter,
D-Link DWA-548 Wireless N-PCIe Adapter
it also installed a program to monitor and setup all detected networks, i even hotspotted my phone and it picked that up..........but still no 5G network.
just had a thought, my next plan of attack will be a network cable between modem and pc, they are only about 1.2 metres apart
The D-Link DWA-548 only supports the 2.4G WiFi band are you sure your PC was connected to modems 5G band before?
If you can no longer connect to modems WiFi on all the PCs it could be the 2.4Ghz band on the modem is no longer transmitting, or if you can connect but speed is low try changing WIFi channels on the modems 2.4 GHz band.
im on the hunt for 3 dual band wifi pci network cards,
when the nbn came to our area we decided to not sign up straight away coz we had heard some bad reports about new system starting up and having teething issues, eventually telstra contacted us saying ADSL2+ was ending soon and if you didnt sign up to the nbn it would be done for you. not long after i was downloading a large file, it was downloading at just over 50mbps, i thought this is great.
i can only assume that since signing up, the nbn has gone thru many tweaks and adjustments so perhaps over time we've lost the 5G connection and not noticed it, or more so lost the ability to detect it
If that is happening on all the computers then and not the other there's could be a fault with the 2.4 GHz radio on the modem. The problem could also be interference from Bluetooth devices. On one of my PC I have to disable Bluetooth or else I can't connect on 2.4Ghz unless I am close to the modem.
I would try changing the WiFi channel on the modems 2.4GHz band. I have found some PC WiFi adapters don't work to well on some of the channels particularly 11, 12, 13. In some cases I got the same results as you.
Was that speed test done on the PC?
When I said try changing the WiFi channels I was referring to the channels on the 2.4 GHz band (1 - 13) as the PC only has access to 2.4 GHz WiFi band.
In the 5GHz WiFi settings there are only 5 channels to choose from but in the 2.4 GHz WiFi settings there are 13 channels, channels 1 to 13.
If you are using the Basic WiFi settings, select the 2.4 GHz Tab across top of screen.
If using Advanced WiFi settings settings select the main 2.4 Ghz Band access tab settings at the left of the screen.
ok, latest development......
ive been out and purchased a, TP-LINK AC1300 wireless dual band PCI express adapter. i had a devil of a time getting it going, im used to installing hardware, then boot pc and wait for 'found new hardware' message then drop cd in and install drivers, but the pc didnt detect it until the utility installation occurred, so after several reboots eventually it started working, the wireless adapter found both networks, so i signed into the 5G and went online,
i wanted to do some test downloads so i found a 350mb file and it downloaded at only 6mbps, so i did a telstra online speed test.
download = 47.3 mbps
upload = 17.8 mbps
ping = 6 ms
all on the 5G network
is there any 'tweaks' i can do to improve the 6mb download speeds
When you download a file most browsers report the speed in Megabytes per second (MBps) or Kilobytes per second (KBps). Speed tests record the speed on Kilobits per second (Kbps) or Megabits per second Mbps). Their are 8 bits in a Megabyte therefore your file download speed of 6MBps is equivalent to 48 Mbps which is your link speed. There is nothing you can do to increase speed except purchase a speed boost to increase speed of link to 100 Mbps.
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