Level 1: Cadet

wifi keep dropping out

i had 2 technicians come out, new modem sent but still getting wifi disconnection on multiple devices, green lights on modem are all on. wifi just drops out then re connects after few minutes. any idea why?20190221_184648.jpg

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman
Level 22: Superhuman

Re: wifi keep dropping out

I'd try disabling band steering on the modem.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 24: Supreme Being
Level 24: Supreme Being

Re: wifi keep dropping out

Which modem do you have and what type of connection (example ADSL, Cable, FTTP, FTTN etc)
Level 21: Augmented

Re: wifi keep dropping out

Is your modem Gen2? They are known to do this on 2.4GHz band with older devices. Had my own share of it with one older but still good enough for the job laptop. Tried all sorts of tweaking of the modem, but never fix it fully... Until I spent $40 and replaced built in WiFi card with new 5GHz capable card and never had a problem again...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

Home Broadband Bundle

$99 Entertainment Bundle. Unlimited Data and Entertainment.

Find out more