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Glenmore
Level 2: Rookie

101 Messaging service

Just had a outage (Telstra) and my 101 service is not operative,neither can I reset it ?

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: 101 Messaging service

Hi Glenmore

 

If you phone line is working again but your messagebank is not, you can call the line tech support team on 132203 and they can investigate further.

 

- AlistairQWA

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Glenmore
Level 2: Rookie

Re: 101 Messaging service

Thanks Alastair,

 

Now my phone line is not working - there must be a fault somewhere that is impacting on both the line and the message bank ?

 

Will I still ring the tech supp team though ?

Support Team
Support Team

Re: 101 Messaging service

Hey Glenmore,

You can try the trouble shooting tool available here: http://tel.st/unap, please click "Home Phone" and then "Technical Support". 50% of problems can be solved without the need for a phone call. If a call is required, please do call the number Alastair provided, 13 22 03 from another phone, which is a free call from a Telstra Service.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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