I recently got a new line with Telstra. I applied for internet with a third party. Telstra switched on the line for ADSL.
My modem shows a DSL signal. However, I am unable to access the internet (very rarely a small amount of data gets through. Very rarely).
My provider tells me that the line is improperly configured and to contact Tesltra.
Who do I contact? How do I solve this?
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You can call Telstra Line faults on 13 22 03
And have the home phone line checked as there might be faults on this. But if the problem is with the Internet you will have to take that up with your ISP.
If you still have trouble you can contact Telstra Plus who will be able to provide additional support and if needed can even send a fully qualified technician to your home.
I work for Telstra Plus and we can be contacted 7 days a week on 1300 087 587 or visit our website at www.telstra.com.au/telstraplus. Our service is provided for a fixed charge to your Telstra bill and we offer a ‘no fix no fee’ guarantee.