Hkreev
Level 1: Cadet

Caller ID landline

Ok have been trying to get my caller ID back ever since NBN was a connected. How hard is it???
I have called Telstra so many times. They tell me it is activated so should be working. I have also spoken to Panasonic (Handset provider ) who tell me it is compatible with NBN. I just want caller ID back and will go elsewhere if it's the only way I'm Cass get it. There must be something that can be done. This had been going on for over 6 months.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Support Team
Support Team

Re: Caller ID landline

 Hi Hkreev,

 

Thanks for reaching out via CrowdSupport and welcome. Smiley Happy

 

I'm very sorry to hear of the troubles you have experiencing in trying to reactivate Caller ID on your Home Phone since switching to NBN.

 

Understanding you have contacted us to have this resolved, do you happen to have an INT or SR reference on hand I can follow up?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 22: Superhuman

Re: Caller ID landline

Hello,

I'm not Telstra.

You have not stated whether you are concerned with sending your number, (or receiving numbers from others, which is an extra service option).

 

Presuming that your issue   is  "sending"  your number to others when you ring them:

Until Telstra can resolve this, I can suggest the following manual method:

Key in 1832 before each number you dial to "Show" or display  your number to others.

To "hide" your number, key in 1831 before each number you dial.

 

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
Support Team
Support Team

Re: Caller ID landline

Hi @Hkreev

 

Just checking back in to see if you need any help or support?

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now