CrowdSupport®
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Level 1: Cadet

Calls going to mobile

I have recently ported my business phone number back to Telstra, everything is working except for the fact that half of my customer calls are coming through to my mobile, the other half are going through the business landline.   I need to stop calls coming to my mobile as I’m going overseas very soon and those calls will be lost.  Telstra are useless at trying to help as I’m talking to a different person every time, this has been ongoing for a month, I just need it fixed before I go away 🤬

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1 REPLY 1
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Level 23: Superhero

Re: Calls going to mobile

It appears that the cause is a porting issue. If this has been unresolved for a month it may be wise to lodge a complaint. 

Here is a link

  https://say.telstra.com.au/customer/general/forms/Email-Complaint

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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