CrowdSupport®
Level 1: Cadet

Can't cancel my home phone

I've been connected to the NBN for the 7th March 2019 I've called and visited the Telstra shop. And I still can't cancel my home phone, I'm even had my service shut down and a new number by another provider. I'm still been charge for a phone home by Telstra. What do I have to do and close my home phone. It seems Telstra just don't give a **bleep** about anything but charge me for a connection Ivan use or want

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Level 23: Superhero
Level 23: Superhero

Re: Can't cancel my home phone

You'll need to call the disconnections team on 13 22 00 and say Disconnect - they will be closed now, I'd recommend ringing tomorrow morning.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
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Support Team
Support Team

Re: Can't cancel my home phone

Hey Ers,

343GuiltySpark is on the money here, give our team a call on 13 22 00 and we will assist.

- Ryan

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