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Ric1943
Level 1: Cadet

Cannot receive incoming calls on fixed phone line

Answered

I can make calls from my land line phone but cannot receive incoming calls.

There is no dial tone just a continuous low monotone sound.

The phone line was cut by a plumber two houses away on 17 October and was fixed 3 days later but my cordless phone says no incoming calls since the land line was repaired.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Cannot receive incoming calls on fixed phone line

Hi Ric1943,

 

Thanks for reaching out to us via CrowdSupport. I'm sorry to hear of the troubles you are experiencing with your landline. 

 

Understanding there was some work undertaken within your street, it might be worth re-reporting the issue. This can be done online via  http://tel.st/3f6e8.

 

Once submitted, a Residential Faults consultant will be in touch via a number you have nominated to be contacted on to discuss further.

 

Please do let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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1 REPLY 1
Support Team
Support Team
Accepted Solution

Re: Cannot receive incoming calls on fixed phone line

Hi Ric1943,

 

Thanks for reaching out to us via CrowdSupport. I'm sorry to hear of the troubles you are experiencing with your landline. 

 

Understanding there was some work undertaken within your street, it might be worth re-reporting the issue. This can be done online via  http://tel.st/3f6e8.

 

Once submitted, a Residential Faults consultant will be in touch via a number you have nominated to be contacted on to discuss further.

 

Please do let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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