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johnew
Level 2: Rookie

Changing pin number after NBN change over.Message bank is on but old pin does not work.

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johnew
Level 2: Rookie
Accepted Solution

Re: Changing pin number after NBN change over.Message bank is on but old pin does not work.

Have sorted this matter out by reading other people`s messages .Thanks for the help. Had to use the last 6 digits of our phone number .

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Telstra (Retired)
Telstra (Retired)

Re: Changing pin number after NBN change over.Message bank is on but old pin does not work.

Hi @johnew,

 

If you are having trouble accessing MessageBank after changing over to NBN I would recommend speaking directly to our NBN Faults team on 1800 834 273. They are the experts on these issues.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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johnew
Level 2: Rookie
Accepted Solution

Re: Changing pin number after NBN change over.Message bank is on but old pin does not work.

Have sorted this matter out by reading other people`s messages .Thanks for the help. Had to use the last 6 digits of our phone number .

View solution in original post

Telstra (Retired)
Telstra (Retired)

Re: Changing pin number after NBN change over.Message bank is on but old pin does not work.

Thanks for coming back and letting us know, I hope you have a great weekend.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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