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Jeet888
Level 1: Cadet

Charged for no service

Why do Telstra charge for land line service which is dead since last year?
I mean where are their Audit team?

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3 REPLIES 3
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Level 21: Augmented
Level 21: Augmented

Re: Charged for no service


@Jeet888 wrote:
Why do Telstra charge for land line service which is dead since last year?
I mean where are their Audit team?

@Jeet888 The first thing that comes to my mind is have you done anything about getting it looked at?

 

And if its part of a broadband bundle then the actual landline doesn't incur a fee anyway, only the calls do.

 

 

Someone keeps putting vegetables in my beer crisper
Jeet888
Level 1: Cadet

Re: Charged for no service

Yes they have been called 29 times and twice engineer have a look yet it is still dead.
With regards to payment they said they have to charge me but given me 15$ waive off.
Really like 120$ plus for landline never used.
Thanks mate.
Level 25: The Singularity
Level 25: The Singularity

Re: Charged for no service

Is it an NBN service or an old style phone service?
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