Jeet888
Level 1: Cadet

Charged for no service

Why do Telstra charge for land line service which is dead since last year?
I mean where are their Audit team?

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3 REPLIES 3
Level 21: Augmented
Level 21: Augmented

Re: Charged for no service


@Jeet888 wrote:
Why do Telstra charge for land line service which is dead since last year?
I mean where are their Audit team?

@Jeet888 The first thing that comes to my mind is have you done anything about getting it looked at?

 

And if its part of a broadband bundle then the actual landline doesn't incur a fee anyway, only the calls do.

 

 

Mmmmm... hot pineapple donut and a coffee!
Jeet888
Level 1: Cadet

Re: Charged for no service

Yes they have been called 29 times and twice engineer have a look yet it is still dead.
With regards to payment they said they have to charge me but given me 15$ waive off.
Really like 120$ plus for landline never used.
Thanks mate.
Level 25: The Singularity
Level 25: The Singularity

Re: Charged for no service

Is it an NBN service or an old style phone service?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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