Level 1: Cadet

Completely inept service for connection

I first contacted Telstra on Monday 30 December to organise a move of telephone and internet for my aged parents. I have now had two appointments for their new service to be connected and noone from Telstra showed up on either occasion. I have spent more than 4 hours on the phone with various consultants and i am about to explode with anger. I have spoken to the complaints section and lodged a complaint and the complaints person promised to call me back on Saturday and didn't. She also sent me a text confirming the appointment for this morning. I am soo sooo frustrated and seriously at wits end!

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Level 1: Cadet

Re: Completely inept service for connection

So i am wondering if anyone has any idea on how to get through the appalling services and to get my 80 yr old parents a freakin landline???????????

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