lakestclair
Level 1: Cadet

Credit for faultly adsl

Hi..enquiry regarding for credit to my account when adsl broadband was out of service for a month. 

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2 REPLIES 2
Level 22: Superhuman

Re: Credit for faultly adsl

Hello, Crowd Support is not Telstra customer service, and we do not have any account access.
You should use Telstra Live Chat
https://www.telstra.com.au/chatnow/landing
or ring 132200
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
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Support Team
Support Team

Re: Credit for faultly adsl

Hi @lakestclair,

 

Were you able to get through via the details provided in the thread for assistance? 

 

For any service outage you experience, once the issue is resolved you can request a credit for service downtime via the My Account or the 24/7 App, instructions on how to do this can be found here https://tel.st/qwzpl

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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