Was this helpful?
Were you able to get through via the details provided in the thread for assistance?
For any service outage you experience, once the issue is resolved you can request a credit for service downtime via the My Account or the 24/7 App, instructions on how to do this can be found here https://tel.st/qwzpl
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved