CrowdSupport®
Highlighted
Michael_M
Level 1: Cadet

FTTP - home phone issues with no NBN connected

Answered

Hi,

 

My mum and dad have FTTP installed but do not have an internet/NBN connection, only a home phone service. Can any standard landline phone be used or are there any limitations? They currently have a Uniden DECT1715 that seems to make and answers calls no problem, except when ringing 101 the sound from the answering service is occasionally scrambled, as can the dialtone sometimes?

 

Thanks in advance!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: FTTP - home phone issues with no NBN connected

Any standard phone can be used
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Level 21: Augmented
Accepted Solution

Re: FTTP - home phone issues with no NBN connected

Scrambled, or different dial tone may indicate that there is a voicemail left in the message bank...

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: FTTP - home phone issues with no NBN connected

Any standard phone can be used
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Michael_M
Level 1: Cadet

Re: FTTP - home phone issues with no NBN connected

Awesome thanks for the quick reply!
Level 21: Augmented
Accepted Solution

Re: FTTP - home phone issues with no NBN connected

Scrambled, or different dial tone may indicate that there is a voicemail left in the message bank...

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

View solution in original post

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit