CrowdSupport®
Dijon
Level 1: Cadet

Guardian 301 Line Cord Error

My Telstra Gateway 5355 recently went "off line" and when I rebooted it my Guardian 301 won't work, shows Line Cord Error. Turned off the 301 and checked the batteries, they were OK. Waited 15 minutes, replaced batteries and reconnected the 301 but still no go. Any ideas?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Telstra (Retired)
Telstra (Retired)

Re: Guardian 301 Line Cord Error

Have you tried changing the phone cable between the modem and the Guardian phone? Is the phone connected into the #1 green port on the back of your modem?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Dijon
Level 1: Cadet

Re: Guardian 301 Line Cord Error

The phone is connected to the green port on the modem and it has worked for several months prior to the outage. I have tried a new cable and a new phone with no success so I think it might be the modem.
Thank you anyway.

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit