klumalapa
Level 1: Cadet

Home phone connected via NBN

We have just successfully connected to NBN and connected the home phone via the "green" port as instructed, but we cannot receive calls, the phone does not ring. We tried calling from mobile, rings on the mobile but nothing on the home phone. If you pick it up knowing there should be a call you just get dial tone. Making a call from the home phone is not a problem.

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1 REPLY 1
Support Team
Support Team

Re: Home phone connected via NBN

Thanks for that. Is the number the same? If you can call out, but not receive calls my first thought is always that the number may have changed, so you're ringing the wrong phone. When you use the phone to call the mobile does the number come up on the screen? - Matthew.

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