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Cranky82
Level 2: Rookie

Home phone connections after smart modem set up

Hi guys, we have recently had our home phone line and nbn set up through the new Telstra smart modem gen 2. But since then we have decided not to use the smart modem and go back to using the netgear modem we had before. The internet works fine but now we can’t get the phone working. Telstra says we can only have the phone working through the smart modem. But they also gave us the choice in what modem we use... so can we have the phone working another way  or does Telstra need to fix things on their end? Thanks 

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being

Re: Home phone connections after smart modem set up

You will need to use the smart modem as a voice adapter.

 

Turn WiFi off on the Smart modem and connect its WAN port to a LAN port of the Netgear modem. See this post for more details

Cranky82
Level 2: Rookie

Re: Home phone connections after smart modem set up

Thanks we’ll give it a go 

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