CrowdSupport®
Highlighted
senor
Level 2: Rookie

Home phone on NBN

Answered

My home phone is via the nbn modem - can I conect a standard phone when I go away and leave the nbn modem turned off ?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Home phone on NBN

To access message bank from mobile dial your number as soon as you hear the message bank greeting press 9 then enter your password and follow the prompts.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: Home phone on NBN

If you go away you cannot connect normal phone to wall phone socket and turn modem. The phone service is no longer delivered as a separate analogue signal over the copper wires. It is delivered as part of the digital data and a modem is required to convert the signal back to a normal analogue signal compatible with a normal phone which can be plugged into green phone socket on the back of the modem.

 

It is okay to turn modem off while away. If the modem is turned off all incoming calls will be redirected to message bank.

senor
Level 2: Rookie

Re: Home phone on NBN

Thank you for that - how do I access the message bank remotely from my mobile ?
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Home phone on NBN

To access message bank from mobile dial your number as soon as you hear the message bank greeting press 9 then enter your password and follow the prompts.

View solution in original post

senor
Level 2: Rookie

Re: Home phone on NBN

Thank you very much for your help :-)
Level 24: Supreme Being
Level 24: Supreme Being

Re: Home phone on NBN

@senor
I made a mistake in previous post, With NBN dial # at the greeting not 9 to retrieve the messages.

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now