My 89 year old mother recently changed from a simple landline to ADSL for reasons best known to herself, except that it "appeared cheaper". The new service has a message bank which she has great difficulty using - she can use the built-in answering machine on her phone OK.
Here is the problem: On at least five occasions over the last several weeks I have tried to turn off message bank (press 5, listen to all the warnings, press #). But the %#$@ thing is still there. Using Telstra's chat line wasn't helpful. How can I get rid of this service she didn't want so she can revert to her old faithful answering machine?
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Ring 132200 and get the consultant to remove it from her service.
Does she use the internet? If not, she could have just got a basic phone service.
Thanks Jupiter. I was hoping to avoid the call centre... there are only so many hours left in my life.
Yes, she had a simple landline account but it's actually a lot cheaper to get ADSL and just use it like a phone line. My idiot sister set up the new account then disappeared back east leaving me to pick up the pieces. General rule when dealing with geriatrics - don't change anything. If it's working for them leave it alone.
OK I spent an hour and a half on the phone with Lee in manilla - she was great! Some salient facts to emerge:
Thanks for your help