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Jaanfin
Level 1: Cadet

How do I remove voicemail/messagebank?

Answered

Telstra Messagebank has recently been activated on my home phone.  I don't wish to use this.  How do I turn it off?  Or reset my phone to how it was before?  I don't know why this has happened and now I am not getting my messages!.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Community Manager Community Manager
Community Manager
Accepted Solution

Re: How do I remove voicemail/messagebank?

Hi! 

 

If you have a chat to us here: http://tel.st/49kl we can assist in getting this removed.

 

Cheers, Scott.

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Hillbilly123
Level 3: Gumshoe
Accepted Solution

Re: How do I remove voicemail/messagebank?

You dial #99# to remove message bank on your HOME PHONE on NBN

 

You dial*99 and seconds of dialing you want #

 

EG *9945#

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18 REPLIES 18
Community Manager Community Manager
Community Manager
Accepted Solution

Re: How do I remove voicemail/messagebank?

Hi! 

 

If you have a chat to us here: http://tel.st/49kl we can assist in getting this removed.

 

Cheers, Scott.

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Waree
Level 1: Cadet

Re: How do I remove voicemail/messagebank?

To save the cost of voicemail retrieval, how could I turn my Voice mail on my prepaid phone off?

Support Team
Support Team

Re: How do I remove voicemail/messagebank?

Hey Waree,

Just give us a call on 132200 or chat to us at the link Scott provided and we can disable MessageBank for you.

-Dylan

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Mary279
Level 2: Rookie

Re: How do I remove voicemail/messagebank?

I have a similiar problem.   I had messagebank installed when I renewed my contract today.  I have been on live chat, but I was told to ring the Fixed Line Support Team on 132203.

My problem is that my phone has the stutter tone and I am unable to ring out anywhere.  I did all the prompts on Messagebank hoping to shut it up, but that didn't work either.

Any suggestions?

 

Telstra (Retired)
Telstra (Retired)

Re: How do I remove voicemail/messagebank?

Hi Mary279

The Stuttertone won't stop you from being able to call out, so it appears that there is a fault with your service that we'd need to fix before anything else.

If you don't have access to another service (like a Mobile) to call us on, you can lodge the Fault online here: https://service.telstra.com.au/general/home-phone-fault/form?execution=e1s1

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ma4
Level 1: Cadet

Re: How do I remove voicemail/messagebank?

How do I remove voicemail message bank?

Telstra (Retired)
Telstra (Retired)

Re: How do I remove voicemail/messagebank?

Hello ma4,

 

We have the information here for you - 

 

http://support.telstra.com.au/t5/Features-Settings/Setup-activate-and-manage-your-home-phone-Message...

 

Cheers - Con 

 

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peter72
Level 1: Cadet

Re: How do I remove voicemail/messagebank?

I want to remove message bank 

and

I want to remove my private number listing

Telstra (Retired)
Telstra (Retired)

Re: How do I remove voicemail/messagebank?

Hi Peter72

 

You just need to either give us a call on 132200 (available 7am to 9.40pm) or via our Live Chat team 


http://tel.st/49kl and we can organise both the removal of your Message Bank, and your Silent Number.

 

Regards 

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homephone1
Level 1: Cadet

Re: How do I remove voicemail/messagebank?

Hello crowdsupport. We recently had installed our new home phone. Today we learned that message bank has been installed after a friend phoned when we were home. We have not requested messagebank and do not wish to have it on our phone. Please tell me how we can have it removed from our service.

 

Thank you.

 

Usetheforce
Level 1: Cadet

Re: How do I remove voicemail/messagebank?

I still can't get the message bank off.  It should be #97# to turn off  OMG this wont work.

 

I want to increase the rings, this should be easy *99 ( number of seconds)# but of course not working.

 

Our customers are calling and it just goes through to message bank before I pick the phone up

 

help


@Mary279 wrote:

I have a similiar problem.   I had messagebank installed when I renewed my contract today.  I have been on live chat, but I was told to ring the Fixed Line Support Team on 132203.

My problem is that my phone has the stutter tone and I am unable to ring out anywhere.  I did all the prompts on Messagebank hoping to shut it up, but that didn't work either.

Any suggestions?

 


 

Community Manager Community Manager
Community Manager

Re: How do I remove voicemail/messagebank?

Hey @Usetheforce

 

Alternatively, if those steps are not working, you can chat to us here to have this removed  http://tel.st/hsc3

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bzzamac
Level 1: Cadet

Re: How do I remove voicemail/messagebank?

 
Hillbilly123
Level 3: Gumshoe
Accepted Solution

Re: How do I remove voicemail/messagebank?

You dial #99# to remove message bank on your HOME PHONE on NBN

 

You dial*99 and seconds of dialing you want #

 

EG *9945#

MadAvaCar
Level 1: Cadet

Re: How do I remove voicemail/messagebank?

I had work done throught Telstra/Foxtel yesterday and now the dial tone on my landline sounds as if I have a message waiting but I do not have Messageband and 1001 says no missed calls. Why is my dial tone now different and how do I change it back to normal?  Thanks 

Support Team
Support Team

Re: How do I remove voicemail/messagebank?

Hi MadAvaCar. 

If you have a funny sounding phone line, I would recommend that you get in touch with our Faults team. 

You can contact them on 132203.

Regards - 

____________________

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brismac2
Level 1: Cadet

Re: How do I remove voicemail/messagebank?


@Jaanfin wrote:

Telstra Messagebank has recently been activated on my home phone.  I don't wish to use this.  How do I turn it off?  Or reset my phone to how it was before?  I don't know why this has happened and now I am not getting my messages!.


 

Telstra (Retired)
Telstra (Retired)

Re: How do I remove voicemail/messagebank?

Hi there 

 

If you wish to have the Message bank de-activated from your home phone service please speak to our Team on 132200 so they can organise for this to be removed from your account. 

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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