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TEML
Level 1: Cadet

How do I switch off 'Talking Text and Telstra's Fixed Line SMS service'

Answered

Hello,

In the last couple of days I have started receiving calls from this number - 0198339100 which contains Talking text messages. I rang Telstra support and the consultant said he would back to me within 5 days so he could research the issue <sigh>

After investigating, it is related to this service - https://crowdsupport.telstra.com.au/t5/Home-Phones/Telstra-s-Fixed-Line-SMS-service-Talking-text-Sen...

The calls are coming to both my Mobile AND my Work Phone (Telstra office).

If I call my mobile and the call is rejected, it creates a message on this service and then that number dials me with the talking text.

I am not sure what initiated this service but it's really annoying.

How do I switch off this service?

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: How do I switch off 'Talking Text and Telstra's Fixed Line SMS service'

Hi @TEML

 

Thanks for reaching out regarding the voice to text on your handset. I can imagine this is very frustrating.

 

The best team to assist is available on 13 22 03 (available 24x7) they can investigate and make any changes required.

 

Please keep us posted on your response and do reach out again any time.

 

- Jimmy

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Support Team
Support Team
Accepted Solution

Re: How do I switch off 'Talking Text and Telstra's Fixed Line SMS service'

Hi @TEML

 

Thanks for reaching out regarding the voice to text on your handset. I can imagine this is very frustrating.

 

The best team to assist is available on 13 22 03 (available 24x7) they can investigate and make any changes required.

 

Please keep us posted on your response and do reach out again any time.

 

- Jimmy

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

TEML
Level 1: Cadet

Re: How do I switch off 'Talking Text and Telstra's Fixed Line SMS service'

Thanks Jimmy.
The issue seems to have resolved itself as after posting this I have not received any more nuisance calls from this number.
Cheers,
Tim
Support Team
Support Team

Re: How do I switch off 'Talking Text and Telstra's Fixed Line SMS service'

Hey Tim thanks for letting us know, that is great. We are here 24x7 should you need a hand in the future. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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