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UnhappyTelstra
Level 1: Cadet

How to block unwanted calls on a Telstra NBN line

Answered

Where is there any descent customer service from Telstra anymore?  I even had to join this Crowd Support to get assistance.  Apparently NBN either cannot do this or has different codes.  I now feel like I am living in a very backward country.  Cannot get help from an Australian.  Do not seem to be able to get anything but scripted information from their overseas call centers. I know the home phone was a huge Government bungle and sell out but I cannot wait till this contract ends in August to change to Optus or Vodaphone.  Once a Telstra family, my sister has already changed and has less problems and helpful assistance so Optus here I come. Wake up Telstra!

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: How to block unwanted calls on a Telstra NBN line

If you call 13 22 00 and say "unwelcome calls" you'll be able to get in touch with the unwelcome calls team who can assist.
For Official Support Chat Now, or try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra Platinum Consumer, Small Business, Smart Home, Velocity, Locator and faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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4 REPLIES 4
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: How to block unwanted calls on a Telstra NBN line

If you call 13 22 00 and say "unwelcome calls" you'll be able to get in touch with the unwelcome calls team who can assist.
For Official Support Chat Now, or try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra Platinum Consumer, Small Business, Smart Home, Velocity, Locator and faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

John0456
Level 2: Rookie

Re: How to block unwanted calls on a Telstra NBN line

We had a porting problem with Tesltra who told us a lot of bulls*t and blinding us with technical jargon. We changed to Optus, who not only ported our old number but gave us the best support experience, especially when compared with the arrogant and unprofessional service we got from Telstra. We had certain unwanted numbers blocked, and this took no more that 10 minutes, no hassles and no bullsh*t. Smiley Happy

John0456
Level 2: Rookie

Re: How to block unwanted calls on a Telstra NBN line

That's very amusing! Call that Testra number and you will be on hold for at least 30 minutes, then when you eventually get to speak to a human being, you will be given 1001 excuses why they can't do this for you.
Change across to Optus, you will be surprised with the superior level of professional support and it won't waste hours of your time, not to mention... the frustration of explaining your issue and being made to feel like an idiot.
John0456
Level 2: Rookie

Re: How to block unwanted calls on a Telstra NBN line

This completly untrue. You be transferred from one department to the next until being told "It can't be done" and that's if you don't get disconnected!!

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